Bill Lam

Head of Digital at Hallé Concerts Society
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Contact Information
us****@****om
(386) 825-5501
Location
Manchester Area, United Kingdom, GB
Languages
  • English Native or bilingual proficiency
  • Cantonese Native or bilingual proficiency
  • Japanese Elementary proficiency
Skills

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Credentials

  • Mini MBA: Digital Innovation
    The University of Salford
    Jan, 2020
    - Oct, 2024
  • Certified Ethical Hacker V7.1
    EC-Council
    Jan, 2012
    - Oct, 2024
  • ITIL V3 Foundation
    APMG
    Jan, 2011
    - Oct, 2024
  • PRINCE2 Foundation
    APMG
    Dec, 2010
    - Oct, 2024

Experience

  • Hallé Concerts Society
    • United Kingdom
    • Performing Arts
    • 1 - 100 Employee
    • Head of Digital
      • May 2021 - Present

      Team management (4). Budget management. Strategic planning. I.T./Technical advice.

    • Digital Manager
      • Sep 2014 - May 2021

      1. Manage the ‘Digital’ operations within the wider Communications team, strategic planning and hands-on on all digital matters, from content creation (videos, audio and photos) to website and social media engagement2. Manage one member of staff, the Video Producer3. Manage own budgets4. Website creation and maintenance (launched Hallé's new website in May 2016)5. Data crunching (analytics) to understand audiences better, reporting to senior management and the board regularly6. Nurture and encourage the Hallé in incorporating a 'digital first' approach in planning and delivery7. Attend regular CPD events and seminars such as IMZ Academy “Re-Imagining the Orchestra for the Digital Age” and Tessitura European Conference 2017

  • billiophile.com
    • India
    • Libraries
    • Digital Photographer
      • Sep 2011 - Present

      Founder of billiophile.com Founder of billiophile.com

  • CAN: Cinema Arts Network
    • Technical Manager
      • Apr 2013 - Aug 2014

      1. oversaw complex technological collaboration with multi-arts institutions nationwide2. project managed fiber-gigabit LAN installation and testing, providing multi-arts institutions a portal to create and share content3. site visits and server installations, testing of network and live streaming equipment, working closely with each venue's IT / Technical staff 1. oversaw complex technological collaboration with multi-arts institutions nationwide2. project managed fiber-gigabit LAN installation and testing, providing multi-arts institutions a portal to create and share content3. site visits and server installations, testing of network and live streaming equipment, working closely with each venue's IT / Technical staff

  • Cornerhouse
    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Technical Manager
      • Jun 2008 - Apr 2013

      1. strategic planning and implementation: written, implemented and evaluated new IT policy; initiated significant step changes in systems, service delivery, IT innovation and communication; evaluating, identifying weaknesses and making intervention through management process2. manage and oversee Cornerhouse’s entire ICT infrastructure, up to 100 devices (PC, Mac, box office CRM, servers, tablet and smart devices)3. project planning: ICT consultation and digital cinema adviser for the new Cornerhouse & Library Theatre Company £25m establishment due in 20144. project management: office relocation in 2010; office relocation due to new merger between Cornerhouse and Library Theatre Company in 2011; upgrade of network, telecoms and wifi infrastructure; server upgrade to Windows Server 2008 R2, SQL 2008 R2 and Exchange 2010; specify, purchase and install AV facilities in existing conference spaces and cinemas5. staff management: lead a small team of technical staff6. technical support for special events: planning and hands-on support for major, public-facing events such as NTLive, AND festival, Apple RTC Conference, Urban Screens, The Art of With and Symposium/Future Now: Iraq and Contemporary Art7. provision for new art installations: specify, purchase and install for exhibitions such as Unrealised Potential, Carlos Amorales, Artur Zmijewski, State Legacy and Subversion8. budgeting, procurement and auditing: manage an annual budget. Full audit of IT, AV and cinema equipment (fixed assets)

    • IT and New Media Manager
      • Aug 2007 - Jun 2008

      1. maintenance of servers (Windows Server 2003 and Exchange 2003) and network2. configuration, installation and management of all desktop PCs, laptops and Mac computers. Technical support for and purchase of consumables for printers, photocopiers, fax and franking machines3. IT support and maintenance for PCs and Macs4. support and provision of training for staff5. maintain database and backups of for finance department (Sage). Maintain database of Patron Edge CRM for box office

    • Cinema Usher, Front of House Manager, Project Assistant
      • Dec 2003 - Aug 2007

      Customer-focussed; ensuring cinemas are clean and films run on time; invigilating film / education events, basic set up of AV equipment; organisation-wide online and paper diary keeping; end of day locking and alarming of building; overseeing staff and customer health and safety

Education

  • UMIST
    Master of Science (MSc), Business Economics
    2003 - 2004
  • The Manchester Metropolitan University
    Bachelor of Arts (BA), Business Economics
    2000 - 2003
  • St. Bede's College, Manchester
    4 A-Levels and 8 GCSEs
    1993 - 2000

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