Experience

Madibana SA

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service and Operations Manager

  • Oct 2019 - Present

  Formulating Strategies, Improvement performance, monitoring team members, CRM, Continuous improvement.

• Key Accounts Manager

  • Apr 2021 - Jun 2022

  Account Management Developing and sustaining solid relationships with clients. Addressing and resolving key clients complaints.Acting as the main point of contact between key clients and internal teams.



Nedbank

• South Africa
• Financial Services
• 700 & Above Employee

• Call Center Operator (DUE TO COVID-19)

  • Mar 2020 - Jul 2020

  Client Service Incoming Calls

• Sales and Service Consultant(Banker)

  • Sep 2019 - Mar 2020

  Keep Records. Bankers record all the daily financial transactions they conductAdvise Clients. Help clients fulfill their financial needs.Gather Financial InformationEnforcing Security.

• Sales And Service Consultant

  • Jul 2019 - Nov 2019

• Administrator

  • May 2018 - Sep 2019

  Switchboard operatorFilling, data capturing Management of office equipment.Maintaining a clean and enjoyable working environment. Handling external or internal communication or management systems.Managing clerical or other administrative staff.Organizing, arranging and coordinating meetings.



Nedbank

• South Africa
• Financial Services
• 700 & Above Employee

• Personal Loan Consultant

  • Jun 2016 - May 2017

  Offering Credit to clients.Determining the need of clientsCustomer Serviceknowledge of lending procedure. Face to face Sales. Offering Credit to clients.Determining the need of clientsCustomer Serviceknowledge of lending procedure. Face to face Sales.



Guarantee Trust

• South Africa
• Higher Education
• 1 - 100 Employee

• Trainee (Credit Risk Assessment)

  • Oct 2015 - Apr 2016

  To assess the borrower’s relative market position and operating efficiencyTo assess the quality of management, by analyzing its track record, payment record, and financial conservatismTo assess Credit & Banking-Basic Principles &Terms. Introduction to Banking Industry.Introduction to Compliance covering the National Credit Act, the FICA, and FAIS requirements.Practical Banking Administration for Compliance. Business Analysis. To assess the borrower’s relative market position and operating efficiencyTo assess the quality of management, by analyzing its track record, payment record, and financial conservatismTo assess Credit & Banking-Basic Principles &Terms. Introduction to Banking Industry.Introduction to Compliance covering the National Credit Act, the FICA, and FAIS requirements.Practical Banking Administration for Compliance. Business Analysis.



DPD Laser

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Call Center Specialist

  • Mar 2014 - Nov 2014

  Courier sales Courier sales