Experience

BASCOM LOGISTICS CORP.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Computer Repair Technician

  • Feb. 2022 - –Heute

  •Received, graded, and refurbished PC, Laptops, tablets, cell phones, and other electronics devices •Trained associates on basics of device grading and refirbushiment•Ran device diagnostics software to assess functionality of devices (PhoneCheck, Blancco, GreenT, Optix)•Wiped device storage and memory Installed operating systems on devices•Conducted device battery testing •Executed detailed troubleshooting and manual diagnostics on devices to identify and resolve operational issues



Artega, LLC

• IT Technician

  • Apr. 2020 - Feb. 2022

  · Provided Help Desk support and troubleshooting for client end-users· Provision and terminate user accounts for employees to various internal and external systems.· Actively monitored ticketing system for inbound client tickets· Remediated issues on customer’s workstation and/or software· Provided continual status updates to customers regarding trouble tickets.· Opened internal trouble tickets on vendor hardware/software issues and assigned to and worked with appropriate groups to achieve resolution.· Performed PC repairs and upgrades on employee and client systems as needed



Amazon

• United States
• Software Development
• 700 & Above Employee

• Associate

  • Apr. 2019 - März 2020



iHerb, LLC

• United States
• Retail
• 700 & Above Employee

• Fulfillment Associate

  • Nov. 2018 - Feb. 2019