Mall Manager

• Jan 2019 - Present

Operations Manager

• Nov 2015 - Dec 2018

Accountable to run an efficient operation and delivery of soft services consisting of Security, Safety, Traffic, car parking management, Housekeeping, pest controlling, waste management & Engineering services for Strip Mall. The implementation of best Practice and Operation standards as well as a comprehensive understanding of; government regulations, operation methods, and the need to increase profitability and keep the cost of common areas under control.

Assistant Security Manager

• May 2015 - Oct 2015

As an assistant security manager am responsible for assisting the security manager in coordination of security operations, as well as managing, training, and assessing performance of the entire security personnel. Assistant security managers help in writing and developing security policies and procedures for the security department, oversee all necessary training modules and procedures for security staff, and provide protection to important persons when necessary. also monitor all unauthorized vandalism and removal of property, review and report accidents that happened within the vicinity, inspect all areas for safety and fire hazard; and file reports on safety precautions. am also responsible for conducting internal investigations when necessary, providing courteous service, managing the schedules of security personnel and tracking their attendance.

Customer Relations Executive

• Nov 2013 - Apr 2015

•Handles customer complaints, major incidents and complex inquiries.•Maintains and updates data for all CS staff.•Processes the receiving, transferring and selling of mall Gift Vouchers to individual and corporate clients.• Attends meetings with Senior Management to report team performance and key targets• Train staff to deliver high standard of customer service.•Assists the Customer Service Manager to develop and update customer service policies and procedures.• Develop training program tailored to individual staff’s performance requirement Prepares reports and presentations.•Processes ICM, Cheque, Bank Transfer and other mode of payments for internal and external sales of Gift Vouchers.•One on one coaching and mentoring of Staff.•Executes roles and responsibilities of the Seniors Customer Relation Executive in their absence, sick leave, or annual leave.• Coach team members and new joiners to facilitate their integration to the team.Scheduling of staff, assigns location and their shifts.• Coordinates with Security and Operations Department to resolve tenant and customer’s issues.• Attend to customer inquiries and process business services they require Receives and handles complain and forward to the concerned department for resolution.•Sell mall gift vouchers, updating the GV log book, & GV sales report.•Assists the customer with the courtesy wheelchairs, luggage & trolley valet, mobile recharge and other services the customers may require.•Answering product and service questions; suggesting information about other products and services.•Prepares product or service reports by collecting and analyzing customer information.•Handling customer problems.•Use telephones to reach out to customers verify request information.•Assist with placement of orders, refunds, or exchanges.•Answer questions about the mall and directions.

Senior Security Officer

• May 2011 - Jun 2013

As a Senior Security Officer i use to provide physical security of the organization's facility to ensure a safe environment for employees, contractors, clients and visitors. · Monitor activity on facility grounds to ensure the safety of the employees of the organization. · Provide escort for employees, contractors, clients and visitors to their vehicles for personal safety, severe weather, upon termination, etc. · Monitor and record the removal of company property from the campus. · May operate surveillance or security systems and may provide access to surveillance records for law enforcement agencies. · Triage medical emergencies becouse am certified and trained (e.g., provide comfort, first aid, CPR) and assist responding EMS. · Conduct safety drills, security training sessions, and maintain documentation of facility security records. · Coordinate with outside agencies in the investigation of criminal activity within or around the facility. · Contain the scene of any criminal activities until proper authorities arrive. · Other related duties assigned as needed. Additional responsibilities may vary based on assigned post and shift coverage. Refer to specific post/shift coverage for additional information.

Security Shift Leader

• Aug 2009 - May 2011

Ensure compliance with general and specific post orders for assigned Specialist’s positions• Manage and coordinate all security operations and programs in assigned area• Partner with guest location representatives to ensure proper utilization and execution of security programs• Respond in a timely manner to emergent events, issues, staffing deficiencies, and guest requests• Initiate preliminary investigations and write incident reports on all internal personnel issues• Partner with corporate security team members during event security details• Maintain up to date and accurate timekeeping systems and records• Ensure personnel are provided with necessary equipment and equipment is accounted for• Distribute equipment to personnel as necessary and maintain diligent records of equipment inventory• Complete proper personnel documentation/paperwork and processing as circumstances dictate

Sales Representative

• Jan 2009 - Jul 2009

•Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.•Adjusts content of sales presentations by studying the type of sales outlet or trade factor.•Focuses sales efforts by studying existing and potential volume of dealers.•Submits orders by referring to price lists and product literature.•Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.•Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.•Recommends changes in products, service, and policy by evaluating results and competitive developments.•Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.•Provides historical records by maintaining records on area and customer sales.•Contributes to team effort by accomplishing related results as needed.