Experience

Arab Developers Holding

• Egypt
• Real Estate
• 100 - 200 Employee

• Senior Business Relationship Manager

  • May 2023 - Present



Makler Real Estate

• Egypt
• Real Estate
• 1 - 100 Employee

• District Sales Manager

  • Jan 2023 - May 2023



The Address Investments

• Egypt
• Leasing Real Estate
• 700 & Above Employee

• Account Relationship Manager

  • Jul 2022 - Jan 2023



Credit Agricole Egypt

• Banking
• 700 & Above Employee

• Corporate Relations Manager

  • Mar 2021 - Jul 2022



National Bank of Kuwait

• Kuwait
• Banking
• 700 & Above Employee

• Customer Relations Manager

  • Nov 2020 - Jun 2021



Al Ahli Bank of Kuwait - Egypt

• Egypt
• Banking
• 700 & Above Employee

• branchs sales cordinater

  • Feb 2016 - Nov 2020

• Credit Filtration Officer

  • Sep 2015 - Feb 2016

  CFU is the first stage of verifying loans (Credit card - cash loan - Auto loan):- Revising loan's documents to be approved to the policy.- Revising client credit history from their I score.- Decide if it is approved or not according to their credit history and Clint's DBR.- Search on Fraud Excel for client and company. - Calculate bank statement for self to get net income using excel form. - Make sure of the validity of the national ID.- Making a call personal verification with Clients (CPV) for approved cases.- Enter cases to vellti (system).- Check I-score for branch's cases. - Check I-score for renewal credit card. - Send external investigation for approved cases. Show less

• Complain Call center shift Leader

  • Oct 2013 - Sep 2015

  - Handling Daily cases and complaints- Handling Daily Operational Reports and send them to the concerned departments- Handle weekly schedule and prepare replacements in cases of agents’ unplanned absence or shifts’ swapping- Trace cases on the shared folder with the card center and send escalations (if needed)- Monitor and maintain Call Center's KPIs and control the floor- Report all technical problems the CC is facing to the concerned department- Handling cases in case one of the leaders is absent/ when requested Show less