Business Development Manager

• Jul 2023 - Present

Reservations Manager

• Sep 2022 - Jul 2023

Inventory: 440 rooms, 6 restaurants, 2 bars, meeting and banquet facilities for up to 850 guests and the InterContinental Spa Current Outlook: •Creating specific targeted strategies and actions for each business segment and maximize potential Revenue opportunities. •In-charge of reservations department up to 4 colleagues •Main report to Area Director of Revenue on general task distribution –Internally •Contributes to yearly budget and future overall strategies •Responsible for hotel content, e-commerce, and media traffic •Maintain high departmental relations with other department heads •Quarterly commercial deep dive to reinforce the existing and apply new strategies Show less

Revenue Analyst

• Apr 2018 - Sep 2022

Reservation Sales Supervisor

• Apr 2017 - Apr 2018

Reservations Sales Agent

• Feb 2015 - Apr 2017

Guest Care Representitive

• Apr 2012 - Feb 2015

• Consistently offer professional, friendly and engaging service • Process all external and internal calls either by redirecting calls or assisting the caller • Take ownership of the caller's request and ensure follow up according to the hotel's standards • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering • Maintain and monitor the “Royal Service” software system • Serve as a liaison for Guests requiring information relating to all aspects of the hotel • Handle and distribute faxes, voice messages and written messages for internal and external Guests • Training and giving main operational directions and methods to the dept and other dept team members • Have full knowledge of the hotel's emergency procedures • Follow department policies, procedures and service standards • Follow all safety policies • Preparing F.O Departments attendance reports Submitting all private and formal documents to head office to be approved and sent to dept of profession Show less

commi I

• Jan 2009 - Sep 2010