Mourrvi A.
Operations Lead at Stella Stays- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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French Limited working proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Stephanie Ongaro
Mourvi is a fabulous leader and team member. Not only is she extremely organized and dedicated but she is also empathetic to clients and her team. As a team member, she is reliable and understanding and always willing to go above and beyond to get things done in the best way possible. Any team would be lucky to have Mourvi on board!
Helen Morris
Mourvi is a highly intelligent individual showing excellent analytical skills within her academic work, this in itself is always to a consistently high standard. She grasps all subject areas with ease and is thorough and methodical in her approach to her work, theoretical or practical, and exhibits patience whilst working with others. Her written English is comprehensive and well structured. She demonstrates excellent time-management with work deadlines, along with excellent time keeping and attendance. In addition, she can communicate to both colleagues and seniors in an appropriate manner and is a confident communicator at all levels. Mourvi is a positive individual with an outgoing personality and deserves every success in her career.
Stephanie Ongaro
Mourvi is a fabulous leader and team member. Not only is she extremely organized and dedicated but she is also empathetic to clients and her team. As a team member, she is reliable and understanding and always willing to go above and beyond to get things done in the best way possible. Any team would be lucky to have Mourvi on board!
Helen Morris
Mourvi is a highly intelligent individual showing excellent analytical skills within her academic work, this in itself is always to a consistently high standard. She grasps all subject areas with ease and is thorough and methodical in her approach to her work, theoretical or practical, and exhibits patience whilst working with others. Her written English is comprehensive and well structured. She demonstrates excellent time-management with work deadlines, along with excellent time keeping and attendance. In addition, she can communicate to both colleagues and seniors in an appropriate manner and is a confident communicator at all levels. Mourvi is a positive individual with an outgoing personality and deserves every success in her career.
Stephanie Ongaro
Mourvi is a fabulous leader and team member. Not only is she extremely organized and dedicated but she is also empathetic to clients and her team. As a team member, she is reliable and understanding and always willing to go above and beyond to get things done in the best way possible. Any team would be lucky to have Mourvi on board!
Helen Morris
Mourvi is a highly intelligent individual showing excellent analytical skills within her academic work, this in itself is always to a consistently high standard. She grasps all subject areas with ease and is thorough and methodical in her approach to her work, theoretical or practical, and exhibits patience whilst working with others. Her written English is comprehensive and well structured. She demonstrates excellent time-management with work deadlines, along with excellent time keeping and attendance. In addition, she can communicate to both colleagues and seniors in an appropriate manner and is a confident communicator at all levels. Mourvi is a positive individual with an outgoing personality and deserves every success in her career.
Stephanie Ongaro
Mourvi is a fabulous leader and team member. Not only is she extremely organized and dedicated but she is also empathetic to clients and her team. As a team member, she is reliable and understanding and always willing to go above and beyond to get things done in the best way possible. Any team would be lucky to have Mourvi on board!
Helen Morris
Mourvi is a highly intelligent individual showing excellent analytical skills within her academic work, this in itself is always to a consistently high standard. She grasps all subject areas with ease and is thorough and methodical in her approach to her work, theoretical or practical, and exhibits patience whilst working with others. Her written English is comprehensive and well structured. She demonstrates excellent time-management with work deadlines, along with excellent time keeping and attendance. In addition, she can communicate to both colleagues and seniors in an appropriate manner and is a confident communicator at all levels. Mourvi is a positive individual with an outgoing personality and deserves every success in her career.
Credentials
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Royal Academy of Dance - Ballet
Royal AcademyJan, 2009- Nov, 2024
Experience
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Stella Stays
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Operations Lead
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Apr 2023 - Present
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Guest Experience Lead
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Feb 2022 - Aug 2023
Stella Stays is a UAE proptech start-up with a vision to create the future of living and hospitality. We offer tech-enabled residences and suites that are beautifully designed, thoughtfully equipped, and a seamless digital guest experience.Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East and North Africa (MENA), Europe and North America. Our proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management.Stella Stays is the winner of the 2021 Stevie awards for the “Most Innovative Tech Start-up of The Year” and “Innovative Achievement in Sales” for our technology and revenue generation strategy respectively. Show less
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Guest Experience Specialist
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Sep 2020 - Feb 2022
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Jumeirah Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Assistant Front Office Manager
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Sep 2019 - Sep 2020
As an Assistant Arrival Manager, I gained knowledge in the process of how to ensure a smooth arrival experience for a guest as well as how to lead a team. The role gave me a better understanding of how to gain guest preferences to ensure their needs are met upon arrival and during their stay. Additionally, Welcoming VIP guests was a major part of my role. As an Assistant Arrival Manager, I was constantly in contact with the guest relations team and hence gave me experience on leading a team as well. Job Responsibilities: • Ensuring smooth guest arrival experience • Liaising with all relevant departments to ensure all guest preferences and requests have been met • Reception-Check in and checkouts • Supervise Guest Experience team • Spot check VIP guest rooms • Conducting trainings for the guest relations team • Facilitated the team in handling groups and VIP guests by following pre-arrival, arrival and departure procedures. Show less
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Jumeirah Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Intern
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Aug 2018 - Aug 2018
As an Intern in the Human Resources Service Center for Jumeirah Hotels and Resorts I gained understanding of the roles and functions of the various sections of a HR department. Assisted the recruitment team in interviewing candidates for various vacancies. Job Responsibilities: • Data Management • JSP – Jumeirah Savings Plan • HR Link • Oracle Fusion • Recruitment • On-Boarding • Off-Boarding As an Intern in the Human Resources Service Center for Jumeirah Hotels and Resorts I gained understanding of the roles and functions of the various sections of a HR department. Assisted the recruitment team in interviewing candidates for various vacancies. Job Responsibilities: • Data Management • JSP – Jumeirah Savings Plan • HR Link • Oracle Fusion • Recruitment • On-Boarding • Off-Boarding
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The Oberoi, Dubai
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Front Office
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Jul 2017 - Dec 2017
Six months Internship in the Front Office and Reservations Department. This internship program enabled me to have a better understanding of the day to day operations of these departments, increased my confidence, improved my communication skills and ingrained in me the importance of performing quickly and smartly in a high paced environment. Job Responsibilities: • Telephone operation • Bell desk • Reception-Check in and checkouts • Reservation -Updating guest profiles • Cashier • Concierge • Facilitated the team in handling groups and VIP guests by following pre-arrival, arrival and departure procedures. Show less
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Education
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2021 - 2022
Ostelea
Executive MBA in Hospitality and Tourism Management, Tourism and Hospitality Management -
2016 - 2019
The Emirates Academy of Hospitality Management
Bachelors of Business Administration in International Hospitality Management (BBAHons), Hospitality Administration/Management -
2005 - 2016
Delhi Private School, Dubai
Commerce, 91.4%
Community
