Experience

Wakefield Co-operative Bank

• United States
• Banking
• 1 - 100 Employee

• Universal Banker

  • Jul 2022 - Present

  - Reconciled account discrepancies and applied appropriate corrective actions - Educated customers on bank policies and procedures - Provided excellent customer service and resolved customer issues. - Followed bank security procedures to protect customer data and assets - Researched and resolved customer complaints in a timely and professional manner - Completed transactions accurately and efficiently resulting in a 100.0% accuracy rate - Provided training and mentorship to Junior bankers to develop their professional skills Show less



INTELCIA

• Morocco
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Agent commercial

  • Oct 2018 - Apr 2022

  - Researched competitive products and serDices and developed strategies to capitalize on their weaknesses - Analyzed competitor pricing and product offerings to ensure market competitiveness - Cultivated strong relationships with clients to ensure customer loyalty - Researched competitive products and serDices and developed strategies to capitalize on their weaknesses - Analyzed competitor pricing and product offerings to ensure market competitiveness - Cultivated strong relationships with clients to ensure customer loyalty