Experience

TG Marchnata (TGM Education)

• Nigeria
• Education Administration Programs
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2022 - Present

  Manage inbound and outbound emails and calls.Providing prospective students with accurate information on the company’s products and services and cold-called prospective clients.Attend to inquiries and complaints from walk-in clients and resolved requests within the stipulated time.

• Customer Experience Analyst

  • Sep 2022 - Present



Fidelity Bank PLC

• Nigeria
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Feb 2021 - Sep 2022

  Customer service officer Customer service officer



APPLE CITY REAL ESTATES & DEVELOPERS PRIVATE LIMITED

• Lagos, Nigeria

• Nysc Placement(Customer Service officer)

  • Sep 2020 - Feb 2021

  Provided customers with accurate information on the company’s products and services, thereby closing knowledge gap Provided customers with accurate information on the company’s products and services, thereby closing knowledge gap



Hubmart Stores

• Nigeria
• Retail
• 100 - 200 Employee

• Cashier

  • Nov 2019 - Feb 2020

  Recognized for handling error-free transactions and reconciliations. • Commended by WALK-IN clients for excellent customer service thereby increasing customer loyalty. • Identified and improved two critical processes to improve turnaround time and client experience. • Processed all cash receipts and payment transactions from customers within the stipulated timeline. Recognized for handling error-free transactions and reconciliations. • Commended by WALK-IN clients for excellent customer service thereby increasing customer loyalty. • Identified and improved two critical processes to improve turnaround time and client experience. • Processed all cash receipts and payment transactions from customers within the stipulated timeline.