Experience

The Middle Stump
• Nigeria
• Spectator Sports
• 1 - 100 Employee
• Customer Success Lead

  • Feb 2021 - Present

Fronttrack Logistics
• Administrative Manager

  • Jun 2020 - Feb 2021


Ligare Logistics

• Nigeria
• Truck Transportation
• 1 - 100 Employee

• • Nov 2019 - May 2020

  1. Manages all correspondences with shippers by creating channels of communication (WhatsApp, email, etc.) for shippers to have easy access to our services.2. Providing assistance to customers using the organization's products and services by always communicating courteously with customers by telephone, email, letter, and face-to-face.3. Handling customer complaints or any major incidents.4. Maintaining accurate records of discussions or correspondence with customers and analyzing statistics.5. Escalate unresolved queries to respective departments for accurate redressal. Show less

• • Jan 2019 - Nov 2019

  Contact new prospects and customersWork off a list of leads to identify, acquire and retain high-value customersWork closely with the core team to implement and optimize customer acquisition tracking toolsIdentify acquisition sources with the highest user engagement and highest lifetime value



Lekki Gardens

• Nigeria
• Real Estate
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2015 - Jan 2017

  I interfaced with clients on the phone, resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Also, I made sales by converting inquiries to purchases by communicating the value of products I interfaced with clients on the phone, resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Also, I made sales by converting inquiries to purchases by communicating the value of products



Quick Health Limited

• India

• Front Office Executive

  • Nov 2013 - Mar 2015

  I interfaced with customers both physically and on the phone. I also acted as a sales executive by converting walk-in customers. I interfaced with customers both physically and on the phone. I also acted as a sales executive by converting walk-in customers.