Motunrayo Abiodun
Cyber Security Analyst at RiskRecon, A Mastercard Company- Claim this Profile
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Bio
Credentials
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Agile Project Leadership
LinkedInSep, 2021- Sep, 2024 -
Critical Thinking for More Effective Communication
LinkedInSep, 2021- Sep, 2024
Experience
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RiskRecon, A Mastercard Company
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United States
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Computer and Network Security
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1 - 100 Employee
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Cyber Security Analyst
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May 2022 - Present
Communicate with customers and resolve related issues via approved support channels. • Communicate with customer vendors and provide support for security vulnerability resolution and RiskRecon product functionality. • Understand technical details necessary to identify and assess security risks and recommend mitigating controls. • Partner with development, delivery operations, and sales to help continuously assess and improve upon the needs of the product. • Prepare support documentation for the customer base. • Develop customer and training material on RiskRecon and related processes. Show less
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NHS
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Hospitals and Health Care
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700 & Above Employee
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Customer Service Advisor
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Nov 2021 - Feb 2022
Successful track record working in a high-volume fast paced environment, handling over 3,000+ calls with customers from over 30 nationalities. Met NHS KPIs targets and Service Level Agreements (SLAs) resulting in 93% daily completion. Experience using analytical techniques to identify client issues Captured required UK Government compliant information related to contact tracing on potential coronavirus exposures and unique cases. Outstanding customer satisfaction rating, yielding 97% of positive feedback. Collaborating with fellow team members to identify challenging customer cases by implementing a customer solutions focused framework to help with similar cases in the future. Adapted to the global pandemic and knowledgeable of UK Government requirements with respect to coronavirus. Show less
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Stanbic IBTC
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Nigeria
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Financial Services
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700 & Above Employee
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Team Lead Customer Service
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Jan 2021 - Aug 2021
Directed and oversaw team members, resolved customer complaints/requests and developed procedures to enhance productivity and performance, thereby developing good customer relationships.
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Custodian - Asset
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Sep 2016 - Jan 2021
Managed every facility used in the office to ensure smooth day-to-day operations.Managed front-line staff so as to continuously provide seamless and efficient services.
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First Bank of Nigeria Ltd
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Financial Services
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700 & Above Employee
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Banking Assistant
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Sep 2015 - Sep 2016
- Oversaw the daily operations of a Mini Branch (Cash Centre)- Also performed Western Union and Moneygram Transactions
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Executive Trainee
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Feb 2014 - Sep 2015
- Managed Automated Teller Machines (ATMs) to ensure their proper functioning.- Reconciled ATM accounts to maintain the required minimum balance
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Mathematics and Physics Teacher
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Mar 2012 - Feb 2013
I worked in the aforementioned Learning Institution for twelve months,teaching Maths and Physics to Senior Secondary School Students. I was also involved in creating lesson notes,setting test and examination questions,and so on. I was also a member of the Sports Committee(soccer in particular) in which the School won the GTBank Heritage Cup. I worked in the aforementioned Learning Institution for twelve months,teaching Maths and Physics to Senior Secondary School Students. I was also involved in creating lesson notes,setting test and examination questions,and so on. I was also a member of the Sports Committee(soccer in particular) in which the School won the GTBank Heritage Cup.
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Quality Control Personnel
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Apr 2010 - Oct 2010
On Industrial Training at the stated company and was heavily involved in the production of steel rods for the purpose(s) of construction. Specifically,the spectrometric analysis of the chemical composition of molten metal prior to further processing. On Industrial Training at the stated company and was heavily involved in the production of steel rods for the purpose(s) of construction. Specifically,the spectrometric analysis of the chemical composition of molten metal prior to further processing.
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Education
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2006 - 2011
University of Lagos
Bachelor's degree, Metallurgical and Materials Engineering -
University of Lagos
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Saints Mary and Alfred College
Community
