Experience

It's Yom Tov

• United States
• Marketing Services
• 1 - 100 Employee

• Founder

  • Aug 2022 - 1 year 5 months

  Brooklyn, New York, United States Developing a web platform for holiday-related products and Ideas



Independent Consultant - Business Development and Management

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Specialist

  • Mar 2021 - 2 years 10 months



Fidelity Payment Services

• United States
• Financial Services
• 100 - 200 Employee

• Manager of Technical Support

  • Aug 2015 - Mar 2021

  Creating and optimizing systems for a key department to accommodate changing company needs during a time of tremendous growth and expansion. Developing and coordinating a team of 10 professionals as new processes are instituted. * Creation and maintenance of a system of remote and in house technical support on nights and weekends. * Mediating company-wide crisis situations, ensuring support even when major software is down. * Reducing and controlling expenses by acquiring… Show more Creating and optimizing systems for a key department to accommodate changing company needs during a time of tremendous growth and expansion. Developing and coordinating a team of 10 professionals as new processes are instituted. * Creation and maintenance of a system of remote and in house technical support on nights and weekends. * Mediating company-wide crisis situations, ensuring support even when major software is down. * Reducing and controlling expenses by acquiring equipment at best prices and reselling to customers at a profit for the company Projects: * Developed and guided team for end user integration support until they were ready to work on their own. * Created and implemented an inventory system, with monthly cycle counts * Created SOP and employee handbook that is now used in all operations related departments in the company. * Initiated and built a partnership with a large software vendor for a complex product. This streamlined processes and lowered company costs significantly. * Guided and developed newbie employees, taking them to the next level.

• Software Integration Specialist

  • Apr 2014 - Aug 2015

  Greater New York City Area Participated in developing end user software plugins and API integrations for the Cardknox.com gateway. Also made client facing portal and software more user friend

• Technical Support Specialist

  • Nov 2012 - Aug 2015

  Greater New York City Area Provided technical support for a wide variety of programs



Print Mall /Invitations123.com

• Graphic Designer

  • Nov 2011 - Nov 2012

  Greater New York City Area Designed print projects - often under tight deadlines. Composed Service Level Agreements and pitched new products to current clients.