Experience

XView

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head Of Service Delivery

  • Apr 2021 - 2 years 9 months

  Cheltenham, England, United Kingdom



WebWorking Ltd

• Technology, Information and Internet

• Owner

  • Jan 2021 - 3 years

  Gloucester, England, United Kingdom WebWorking provides software consultancy. We map out businesses software requirements, goals, and processes to help find the best apps and solutions. WebWorking specialises in data automation (moving data from one app to another based on rules). Data automation prevents inconsistent/duplicate data and saves time by removing manual tasks such as copying data from one place to another (e.g. moving data from a web form email to a CRM or email marketing platform). WebWorking advises… Show more WebWorking provides software consultancy. We map out businesses software requirements, goals, and processes to help find the best apps and solutions. WebWorking specialises in data automation (moving data from one app to another based on rules). Data automation prevents inconsistent/duplicate data and saves time by removing manual tasks such as copying data from one place to another (e.g. moving data from a web form email to a CRM or email marketing platform). WebWorking advises on and implements apps and processes, to allow data to move seamlessly between your online tools in real-time and without any unnecessary interaction, resulting in more time to focus on the more important tasks. Show less



Salpo Technologies

• United Kingdom
• Software Development
• 1 - 100 Employee

• Director and Product Owner

  • Sep 2014 - Dec 2020

  Cheltenham, UK Working alongside an experienced team of developers, architects, devops, UI/UX, QA's and BA's, I oversee the product development of our incredibly easy to use and innovative CRM - Salpo. With a different approach in storing, managing and connecting contacts, Salpo is a game changer. It offers email connectivity, customisable modules (so you can create projects/support tickets/jobs/events - anything your business requires), custom fields, innovative connections, plus lots more. All… Show more Working alongside an experienced team of developers, architects, devops, UI/UX, QA's and BA's, I oversee the product development of our incredibly easy to use and innovative CRM - Salpo. With a different approach in storing, managing and connecting contacts, Salpo is a game changer. It offers email connectivity, customisable modules (so you can create projects/support tickets/jobs/events - anything your business requires), custom fields, innovative connections, plus lots more. All displayed in an easy to use, clutter-free user interface. I'm extremely proud to have been part of this exciting new software, which any size business can quickly setup and adopt. With an amazing range of more features to come in 2018/19, Salpo is leading the way in customer relationship management. Sign up for a free trial at https://www.salpo.com/crm-signup/ to find out what all the hype is about.

• Operations Manager

  • May 2012 - Aug 2014

  Cheltenham, UK My role within Click Innovation expanded to product training, help with on-boarding, product development and customer support. Using my extensive product knowledge - not only of how ClickHQ can help businesses achieve their goals but of how the system works and is built - I could successfully implement ClickHQ into businesses, dealing with opposition from users (who didn't want to change), quickly offering solutions to individual problems and adapting to ever-changing customer… Show more My role within Click Innovation expanded to product training, help with on-boarding, product development and customer support. Using my extensive product knowledge - not only of how ClickHQ can help businesses achieve their goals but of how the system works and is built - I could successfully implement ClickHQ into businesses, dealing with opposition from users (who didn't want to change), quickly offering solutions to individual problems and adapting to ever-changing customer expectations. I managed a small but skilled operations team, focusing on how to deliver the best product support and service found in the CRM industry.

• Web Development Manager

  • Dec 2010 - May 2012

  Cheltenham, UK From developer to development manager, I was in charge of a team of 5. It was here that I began to interact direct with customers and translate their requirements back to the team and build the software in ways I felt would be beneficial to our growing customer base. I would work with the management team to define the product roadmap, report on the development progress and manage customer support.

• Web Developer

  • May 2010 - Dec 2010

  Cheltenham, UK Working with a skilled group of developers, I helped develop our customer relationship management (CRM) software - ClickHQ. The software was built using PHP and MySQL along with JavaScript libraries such as JQuery. As well as writing code for ClickHQ we also wrote bespoke apps which could be integrated with the CRM, tailored for individual customer requirements. I learnt modern software development practices and how to work with a highly skilled team of individuals.



Electricflare

• United Kingdom
• Retail Appliances, Electrical, and Electronic Equipment
• 1 - 100 Employee

• Owner

  • May 2009 - May 2010

  Cheltenham, UK Electricflare was a web development company I setup to offer cost effective web design to small businesses. I started the company with two goals in mind; help small companies achieve visibility on the internet at an affordable cost and help me gain the necessary experience in building web applications, dealing with businesses and managing a company. I developed the websites with a custom content management system (CMS) so the customer could continue to update and edit the website… Show more Electricflare was a web development company I setup to offer cost effective web design to small businesses. I started the company with two goals in mind; help small companies achieve visibility on the internet at an affordable cost and help me gain the necessary experience in building web applications, dealing with businesses and managing a company. I developed the websites with a custom content management system (CMS) so the customer could continue to update and edit the website quickly and easily. I gained a lot of knowledge from good and bad experiences within the software development industry and over this time built a comprehensive portfolio of websites and web apps. Show less



Freelance Web Developer

• IT Services and IT Consulting
• 1 - 100 Employee

• Web Development

  • May 2005 - May 2009

  Various I travelled the world for 4 years, working as I went. I visited 6 continents, over 50 countries and experienced a diverse range of people and cultures. From watching whales in Antarctica, having a beer in the Falklands, trekking through a spice plantation in Chennai and hang-gliding off the Corcovado Mountain in Rio de Janeiro. During these years I built on my passion for programming. With my laptop coming everywhere with me, I taught myself the fundamentals behind website design and… Show more I travelled the world for 4 years, working as I went. I visited 6 continents, over 50 countries and experienced a diverse range of people and cultures. From watching whales in Antarctica, having a beer in the Falklands, trekking through a spice plantation in Chennai and hang-gliding off the Corcovado Mountain in Rio de Janeiro. During these years I built on my passion for programming. With my laptop coming everywhere with me, I taught myself the fundamentals behind website design and development. In my free time I starting building websites for friends and family which helped me learn everything from creating intuitive user interfaces, using best of breed tools, coding practices and recognising the important difference between thinking as a programmer and thinking as a user (which is very difficult to do). It was from here that I decided to start a career in software. Show less



Apex Computers International Limited

• IT Services and IT Consulting
• 1 - 100 Employee

• Internal Client Manager

  • May 2003 - May 2005

  Gloucester, United Kingdom Apex Computers were IBM and Cisco premier partners. I sold server and communication systems, working with an external client manager to visit businesses, understand their current problems and offer solutions. My day-to-day job involved working in a team of internal client managers, calling potential customers and gathering information. This is where I started to learn the true benefit of mapping out business processes, identifying weaknesses and building systems to address… Show more Apex Computers were IBM and Cisco premier partners. I sold server and communication systems, working with an external client manager to visit businesses, understand their current problems and offer solutions. My day-to-day job involved working in a team of internal client managers, calling potential customers and gathering information. This is where I started to learn the true benefit of mapping out business processes, identifying weaknesses and building systems to address customer problems. Show less