Experience

Kodeco

• United States
• E-Learning Providers
• 1 - 100 Employee

• Ruby on Rails Engineer

  • Mar 2023 - Sep 2023

  Remote I conducted thorough software testing on both staging and production environments, ensuring seamless functionality. As part of my duties, I provided 24/7 client support via HubSpot. Furthermore, I utilized Ruby on Rails and PostgreSQL to develop comprehensive software development plans that allowed for efficient database management. I constantly monitored the software products by implementing bug fixes on the website, web pages, and databases, using Linux/Docker and PgAdmin, HTML, SCSS… Show more I conducted thorough software testing on both staging and production environments, ensuring seamless functionality. As part of my duties, I provided 24/7 client support via HubSpot. Furthermore, I utilized Ruby on Rails and PostgreSQL to develop comprehensive software development plans that allowed for efficient database management. I constantly monitored the software products by implementing bug fixes on the website, web pages, and databases, using Linux/Docker and PgAdmin, HTML, SCSS, JavaScript, and Ruby on Rails. To meet enterprise customers' needs, I implemented innovative business features such as custom learning paths and assignments through the MVC approach. I continuously researched industry trends, best practices, and cutting-edge technologies to enhance the reliability, security, and scalability of our web application. In addition, I integrated new software components that significantly improved end-user productivity. Lastly, I proactively promoted cutting-edge software tools and techniques that drove increased efficiency within our web application.

• Customer Success Engineer

  • Sep 2022 - Mar 2023

  Remote I worked with both the Engineering and Design teams to spot and tackle website problems, guaranteeing a seamless user experience. With regard to the design specifications, I made front-end coding changes that improved website functionality and aesthetics. To ensure high satisfaction levels, I used cutting-edge software development tools to promptly respond to customer inquiries. I participated in project planning and evaluation procedures, making sure that quality standards were met and… Show more I worked with both the Engineering and Design teams to spot and tackle website problems, guaranteeing a seamless user experience. With regard to the design specifications, I made front-end coding changes that improved website functionality and aesthetics. To ensure high satisfaction levels, I used cutting-edge software development tools to promptly respond to customer inquiries. I participated in project planning and evaluation procedures, making sure that quality standards were met and objectives were delivered in a timely manner. I conducted thorough needs assessments for potential and existing customers, providing customized solutions while remaining up-to-date on product knowledge. By building solid relationships with colleagues and supervisors, I contributed to maintaining consistent branding and visual appeal across the website.

• Member Experience Specialist

  • Mar 2022 - Sep 2022

  Remote I have thoroughly documented and effectively categorized member issues to ensure the seamless provision of appropriate services and solutions. Furthermore, I have proactively shared my insights with management regarding member inquiries, concerns, and complaints. To identify and address the issues faced by our valued customers, I proficiently navigated multiple systems. By spearheading member issues, I have consistently obtained five-star ratings and referrals, which have positively impacted… Show more I have thoroughly documented and effectively categorized member issues to ensure the seamless provision of appropriate services and solutions. Furthermore, I have proactively shared my insights with management regarding member inquiries, concerns, and complaints. To identify and address the issues faced by our valued customers, I proficiently navigated multiple systems. By spearheading member issues, I have consistently obtained five-star ratings and referrals, which have positively impacted our business. To manage my workload efficiently, I prioritized tasks and effectively juggled them simultaneously. I fluently used computer systems to research and precisely record account information.



Your Year of Miracles

• Seasonal Customer Happiness Agent

  • Nov 2021 - Feb 2023

  Remote I provided customers with product and service information through online chats and emails. To effectively resolve customer issues, I communicated and negotiated with them along with the product teams. Despite dealing with aggressive or upset customers, I consistently maintained a calm, polite, and composed demeanor. Whenever I encountered complicated customer issues, I redirected them to the designated department for timely resolution. Lastly, I proactively offered valuable information to both… Show more I provided customers with product and service information through online chats and emails. To effectively resolve customer issues, I communicated and negotiated with them along with the product teams. Despite dealing with aggressive or upset customers, I consistently maintained a calm, polite, and composed demeanor. Whenever I encountered complicated customer issues, I redirected them to the designated department for timely resolution. Lastly, I proactively offered valuable information to both existing and potential customers to assist them in making informed decisions. Show less



Greenville Ventures

• Manufacturing
• 1 - 100 Employee

• Freelance Customer Service Agent

  • Sep 2020 - Jan 2021

  Remote I worked with the utmost discretion to guarantee the complete satisfaction of our clients. My main responsibilities included providing our customers with detailed information regarding our products and promotions through various means of communication such as online chats and email correspondences. As a liaison between clients and product teams, I efficiently addressed customer concerns and utilized sound reasoning to ensure effective communication. By interacting with clients, I gained… Show more I worked with the utmost discretion to guarantee the complete satisfaction of our clients. My main responsibilities included providing our customers with detailed information regarding our products and promotions through various means of communication such as online chats and email correspondences. As a liaison between clients and product teams, I efficiently addressed customer concerns and utilized sound reasoning to ensure effective communication. By interacting with clients, I gained valuable insights into their needs and provided product-related information as requested. Additionally, I remained calm and courteous during potentially confrontational interactions to effectively defuse the situation. I directed complex customer concerns to the appropriate departments to ensure seamless resolution. Lastly, I provided both current and prospective customers with relevant information to assist them in their decision-making process. Show less