Experience

Evergreen Charter School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Specialist

  • Nov 2021 - Present

  Troubleshoot and repair issues with Chromebooks, Windows PCs, Macs, Promethean boards, high volume copiers, VoIP phone systems, and security cameras Work with O365, Active Directory, JAMF, PaperCut, GoGuardian, and Google Admin Modify and maintain asset management software for 1,000+ devices Automate process of mass device collection and distribution, saving countless hours Research and provide support for proprietary software and hardware Develop systems to increase efficiency within the IT department Show less



XCELMICRO INC

• United States
• IT Services and IT Consulting

• Field Service Technician

  • Jan 2018 - Nov 2021

  Build and repair a wide variety of computers including small form factor PCs Upgrade and install new equipment as requested by clients Document client support requests and generate reports to keep issues and solutions well organized Effectively support clients remotely and in-person based on customer needs Create efficient, affordable, and reasonable solutions for support requests Develop and maintain documentation for a wide variety of products and services Manage confidential client information Perform parts inventory and storage management Show less



The Baccalaureate School for Global Education

• Astoria, NY

• Technical Assistant

  • Sep 2018 - Jun 2019

  - Coordinated with Department of Education technicians for more complex issues with proprietary hardware or software including implementation and training - Setup new computer equipment and software in classrooms and offices - Assisted teachers and staff with technical equipment and proprietary software - Maintained technical equipment and ensured operable standards were met - Created efficient solutions for mundane, everyday tasks - Coordinated with Department of Education technicians for more complex issues with proprietary hardware or software including implementation and training - Setup new computer equipment and software in classrooms and offices - Assisted teachers and staff with technical equipment and proprietary software - Maintained technical equipment and ensured operable standards were met - Created efficient solutions for mundane, everyday tasks



Robert F. Wagner, Jr. Secondary School For Arts And Technology

• Long Island City, NY

• Technical Assistant

  • Sep 2017 - Jun 2018

  - Coordinated with Department of Education technicians for more complex issues with proprietary hardware or software including implementation and training - Setup new computer equipment and software in classrooms and offices - Assisted teachers and staff with technical equipment and proprietary software - Maintained technical equipment and ensured operable standards were met - Created efficient solutions for mundane, everyday tasks - Coordinated with Department of Education technicians for more complex issues with proprietary hardware or software including implementation and training - Setup new computer equipment and software in classrooms and offices - Assisted teachers and staff with technical equipment and proprietary software - Maintained technical equipment and ensured operable standards were met - Created efficient solutions for mundane, everyday tasks



CS 111Q

• 25-05 37th Ave, Long Island City, NY 11101

• Teaching Assistant

  • Jul 2017 - Aug 2017

  - Assisted teaching students in various subject areas - Ensured safe transport of groups to facilities - Enforced good levels of decorum & class rules - Assisted teaching students in various subject areas - Ensured safe transport of groups to facilities - Enforced good levels of decorum & class rules



BNAIP

• 1 University Plaza, Long Island University, Brooklyn, NY 11201

• Technical Assistant

  • May 2014 - Aug 2014

  - Set up, troubleshooted, and maintained computers and network - Organized hostel rooms & lobbies - Managed hostel reservations and check-ins - Set up, troubleshooted, and maintained computers and network - Organized hostel rooms & lobbies - Managed hostel reservations and check-ins



P.S 166Q

• Astoria, NY

• Teaching Assistant

  • Jul 2013 - Aug 2013

  - Assisted teaching students in various subject areas - Ensured safe transport of groups to facilities - Enforced good levels of decorum & class rules - Assisted teaching students in various subject areas - Ensured safe transport of groups to facilities - Enforced good levels of decorum & class rules



Skytown

• SoHo, New York

• Administrative Assistant

  • Mar 2013 - Apr 2013

  - IT setup & management - Payroll fixes - Bookkeeping - IT setup & management - Payroll fixes - Bookkeeping



Coler Memorial Hospital

• Clerk

  • Jul 2012 - Aug 2012

  - Filed confidential patient records & entered patient information - Delivered packages and nursing equipment - Updated stationary stock - Answered and directed phone calls - Fulfilled office copy and fax requests - Filed confidential patient records & entered patient information - Delivered packages and nursing equipment - Updated stationary stock - Answered and directed phone calls - Fulfilled office copy and fax requests



NYC Civilian Complaint Review Board (CCRB)

• United States
• Public Safety
• 100 - 200 Employee

• Ambassador

  • Jun 2012 - Aug 2012

  - Educated youth in various locations about CCRB & police misbehavior - Created innovative skits to present to the public - Experience improved public speaking & presentation skills as a result - Educated youth in various locations about CCRB & police misbehavior - Created innovative skits to present to the public - Experience improved public speaking & presentation skills as a result



Selfhelp Latimer Gardens Senior Center

• Clerk

  • Jul 2010 - Aug 2010

  Registered seniors into programs, organized & filed papers + cleaned rooms, assisted seniors with technology and games, planned workshops for seniors, and data entry. Registered seniors into programs, organized & filed papers + cleaned rooms, assisted seniors with technology and games, planned workshops for seniors, and data entry.