Experience

WTC SYSTEMS LLC

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• KVM & AV TECHNICAL PRESALES PROFESSIONAL

  • Jul 2020 - Present

  •Technical Specialist with 7 years of experience in the KVM & AUDIO VIDEO market in the Middle East Region *Technical Solution Support and Assistance to the Customers (Resellers and End users) of ATEN International, all over the Middle East Region. •BOQ and diagram preparation for proposed solutions. •Smart PDU installation and configuration (ATEN). •ATEN product testing and Troubleshooting •Handling RMA Process and warranty Replacement of ATEN products for the Middle East region. •Onsite Technical assistance and Site survey presales support • Extensive knowledge and certification in most AV & KVM equipment, including Crestron and Extron. was in charge of SAMSUNG Signage setup, including hardware and software maintenance. •Demonstrating products with samples to emphasize features and benefits. Creating designs, documents, compliance reporting, testing, and training for the credit union •Managing our leading brands' RMA warranty and repair services, as well as organizing webinars and TECH-Events in Dubai. •Provide ATEN KVM solutions (KVM switches, KVM Extenders, Videowall Controller, Matrix Switches, switches), ATEN’s Video Solution Products (Video splitters, extenders, matrix switches, video switches, etc.), Data center solutions based on the customer requirement. -DIGIBIRD video wall and over IP AV & KVM Solution Designing and Technical support Show less



Zio Technologies

• Information Technology & Services
• 1 - 100 Employee

• AV Technical support

  • Aug 2017 - Jul 2020

  3 years of experience as a programmer and technical support for Audio video, and control system products for the leading AV System Integration Company. Hands-on experience in Site Installation, Testing, and Commissioning, Solution Designing, Schematic Design, on-site technical support for RMA cases, and Product training for customers. Handling Product warranty and Repair Services for SAMSUNG video wall Professional Screens. 3 years of experience as a programmer and technical support for Audio video, and control system products for the leading AV System Integration Company. Hands-on experience in Site Installation, Testing, and Commissioning, Solution Designing, Schematic Design, on-site technical support for RMA cases, and Product training for customers. Handling Product warranty and Repair Services for SAMSUNG video wall Professional Screens.



United Telecom Ventures Private Limited (Regd office)

• India
• IT Services and IT Consulting

• Network Engineer

  • Nov 2016 - Jul 2017

  • Monitoring incidents in Summit and resolving assigned tickets within SLA. • Administration and maintenance of LAN network with UTL network servers and more than 100+ remote operation centers – provide software, hardware, and network support to the same. • Installation and troubleshooting of operating system (Win XP, Win 7 and Win 8). • Installation & troubleshooting of different client applications. • Monitoring incidents in Summit and resolving assigned tickets within SLA. • Administration and maintenance of LAN network with UTL network servers and more than 100+ remote operation centers – provide software, hardware, and network support to the same. • Installation and troubleshooting of operating system (Win XP, Win 7 and Win 8). • Installation & troubleshooting of different client applications.