Acting Ecommerce Manager

• Apr 2022 - Present

Ecommerce Content Manager

• Oct 2021 - Present

Ecommerce Manager

• Jun 2021 - Oct 2021

• Managing and executing the ecommerce orders cycle and handling day-to-day operational tasks in terms of order tracking, shipping status, and delivery on the e-commerce platform. • Coordinate with the Digital and E-Commerce team to create a bridge between Marketing, Sales and Supply chain, to meet the customer demand in time. • To ensure profit margins are maintained and targets achieved through keeping the shop optimized for sales. • Work with Online Marketing & Analytics team to enhance the shops and increase revenue and profitability. • Liaise directly with suppliers/customer service to resolve any customer complaints or issues as necessary. • Coordinate & work closely with the finance department to process payments/returns/compensations. • Managing products' catalogs, web content, pricing and stock updates. • Working with shipping companies to reduce transportation costs and liaising with the couriers. • Communicate with the warehouse regarding any special requirements in relation to offers as necessary. • Complete monthly reporting of customer service statistics, showing e-mail and order volumes. Show less

Content Merchandising Manager

• Oct 2020 - Feb 2021

• Generate and update website content (products attributes & navigation, category tree, content, promotions). • Providing training, define and implement website changes and functional improvements. • Maintain and update the online marketing plan for the website. • Monitor key performance indicators on the website and develop plans to improve them. • Understanding of order management/customer fulfillment in an e-commerce context. • Update banners, images, promotions, etc. for display on the website. • Investigate and report any operational/technical issues arising. • Liaise with internal resources regarding the day to day management of the website. • Produce reports to analyze the performance of all online marketing campaigns and promotions. Show less

Ecommerce Manager

• Mar 2020 - Sep 2020

• Selling Al Nasser products on other platforms such as Alibaba and other platforms. • Expands Al Nasser e-commerce to be a marketplace for the whole Saudi Arabia region. • Handle daily operational activities and requests from multiple business and marketing units that impact sales on Al Nasser e-store or other e-commerce platforms. • Manage Al Nasser e-store includes content writing, operational activities include invoice, delivery, and return. • Participation in the development of online marketing campaigns. • Analysis of the e-commerce related performance to share with product marketing to improve products and/or sales in all channels. • Monitoring and evaluation of customers' behavior to derive suggestions for improvements. • Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting to achieve e-commerce target. • Develop and implement e-commerce strategy in order to improve website performance. • Work with developers to improve website speed and resolve technical issues. Show less

Content Supervisor

• Jun 2018 - Feb 2020

• Oversee coordination and delivery of e-commerce assets, including planning for all product copy and images, production specs, upload and go live, merchandising, marketing initiatives and budget. • Work with the internal team to plan and coordinate all e-commerce shoots and product production. • Create, manage & produce social media and digital marketing strategies and content execution including content calendar, collaborative contests/giveaways, retail marketing, e-mail marketing. • Planning and implementation of online communication across all platforms tying into larger brand calendar. • Create concepts & graphics for digital & print marketing materials. • Seek out & engage in new digital platforms for marketing, advertising and partnership programs and maintain existing ones. • Responsible for monthly sales goals for e-commerce. • Work closely with the buyer to determine product assortment, re-orders and achieve sell-thru goals and targets. • Provide weekly, monthly and annual content and analytics reports. • Implement change based on the site performance to maximize traffic and conversion rates. • Lead development of creative assets such as promotions, product launches, landing pages, digital content and web templates. • Manage the creation and delivery of the email newsletter. Show less

Senior Content Developer

• Nov 2016 - Jun 2018

• Project management along with categories managers, advertising to reach the highest level of implementation and optimization of products content • Validating contents for accuracy and usability using support communications from account managers and certified resources for ensuring adherence to B.TECH business goals. • Solve content production issues creatively and help increase ROI of the business. • Determining the right place for the placement of contents improving target customers approach. • Improving products content scenarios for best marketing strategies. • Reviewing and Analyzing competitor content strategies. • Producing and organizing unique description equipped with best visuals and In-House Videos Reviews. • Assure Content reaches business needs and SEO standards. • Provide management with periodical reports as needed. Show less

Product Content Creator

• May 2014 - Oct 2016

• Thoroughly check advertising content with careful consideration of given guidelines. • Work intuitively to identify and highlight any recommendations, improvements or inconsistencies in the data • Troubleshooting issues related to catalogs • Review ads for content quality based on Content Guidelines. • Approve or disapprove new and changed listing submissions based on content guidelines. • Writing emails to the global content team to address concerns and report issues. • Development of data collection processes and data management systems. • Maintain data integrity with a 0% error rate. • Development of queries, compilation of data, and generation of reports in MS Access and Excel. • Charting and graphing of data for reporting purposes. • In-depth analysis of defect trends. • Contribute in creating the items’ catalogs on our website in relevance to predefined guidelines. • Contribute in enhancing the existing catalogs on our website to meet the quality standards. • Dealing with cross-functional teams to ensure proper execution and results delivery. • Performing outdoor visits to the vendor premises on exceptional basis. Show less

Online Recruiter/Social Media Specialist

• Dec 2013 - Jan 2014

• Prepare calls for Candidates "Companies Ads". • Organize the page as per I Employee`s plan 2014. • Response all company's requests to share vacancies on the page. • Sharing ads on social media tools and use all recruitment tools. • Helping to select the best Volunteer with I Volunteer's Recruiter. • Response all job seekers questions. • Maintain Facebook fan page by writing/posting content such as links, videos and pictures of workplace. • Screen out resume, evaluate, classify, encode, and file them. • Handle all extra tasks assigned by the Head. Show less

Account Advisor

• Jan 2011 - Mar 2013

• Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service. • Providing guidance in areas of professional matters as requested or needed. • Applying FCR concept for all customer’s inquires. • Prioritizing and achieving multiple tasks, establishing and meeting deadlines. • Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers. • Adhere to Customer Operations Department policies and procedures. • Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. • Perform standardized activities and tasks efficiently and effectively. • Pro-actively reinforce Vodafone’s customer care proposition during all contacts. • Handle and retain all the customers’ complaints within the SLA. • Handle all USB and mobile internet basic trouble shooting related issues. • Supporting corporate queue by handling SME authorized and end-users inquires. • Supporting collection queue by handling collections inquires and bills explanation. • Explore the required negotiation skills for making payments' deals when needed. • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner. • Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware. • Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold. Show less

Co-Chef

• Jun 2008 - Sep 2008

Reserving customers' orders with high-quality foods. Reserving customers' orders with high-quality foods.