Experience

Mak Hotels - Marina Lodge At Port Ghalib

• Egypt
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Sep 2019 - Present



TOLIP INN Sharm

• Assistant Front Office Manager

  • Feb 2019 - Sep 2019



TOLIP El Galaa Hotel

• Night Manager & Duty Manager acting Assistant Front Office Manager

  • Apr 2016 - Jan 2019



InterContinental Hotels Group

• Duty Manager

  • Jan 2014 - Feb 2016



Hilton Hotels Worldwide

• Hilton Nuweiba Coral Resort

• Front Office Supervisor

  • Sep 2013 - 2014

  Description of the Current job… -Handling guest complaints and working on guest’s courtesies and satisfaction. -To communicate effectively and assist other departments when needed to ensure smooth running operation, and successfully handling multiple situations. -Doing the daily reception, guest relation & reservations reports to the G.M & Revenue manager. -Checking the daily VIPs arrivals and correspondence and blocking their rooms according to their level and special requests with inspecting the VIP arrival rooms. -Maintaining the Hilton Hotels high standards and rules. -Accessing and answering the Hilton’s SALT website, Hilton’s Guest Assistance website, Revinate & Trip advisor. Show less



Hilton Worldwide

• Shift Leader

  • Nov 2008 - 2014

  Handling guest complaints and working on guest’s courtesies and satisfaction. Doing the daily reception, guest relation & reservations repots to the G.M & Revenue manager. Checking the daily VIPs arrivals and correspondence and blocking their rooms according to their level and special requests with inspecting the VIP arrival rooms. Maintaining the Hilton Hotels high standards and rules. Following up with the reservation department on the hotel bookings and occupancy. Accessing and answering the Hilton’s SALT website, Hilton’s Guest Assistance website & Trip advisor. Show less



El Newehy Systems company

• customer service and maintenance manager

  • 2007 - 2008