Experience

Vara

• Germany
• Hospitals and Health Care
• 1 - 100 Employee

• Strategy & Business Operations Associate

  • Jan 2023 - Present

  • Analyzing data to identify trends, insights, and opportunities for operational improvements. • Developing and implementing strategies to improve operational efficiency and drive business growth. • Collaborating with cross-functional teams to implement process improvements. • Conducting market research and competitive analysis to inform business strategies • Creating and delivering presentations to communicate findings and recommendations to stakeholders. • Monitoring and reporting on key performance indicators to track progress and identify areas for improvement. • Collaborating with finance teams to ensure smooth financial operations. • Working closely with product teams to optimize product features and user experience. • Assisting in the planning and execution of marketing events and initiatives. • Guiding partners through a seamless onboarding process, ensuring a smooth transition to our products/services. • Facilitating training sessions to empower partners with the knowledge to effectively utilize our offerings. • Collaborating with our support teams to ensure prompt resolution of technical or operational challenges. Show less



IHD

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Strategy & Business Operations Associate

  • Jan 2023 - May 2023



ArpuPlus - ARPU Telecommunications Services

• Egypt
• Telecommunications
• 100 - 200 Employee

• Operational Specialist

  • Jul 2021 - May 2022

  • Managing more than 100 accounts (orientation, Bio, Picture, Finance issues, marketing and Prices). • Analyzing compotators to know our SWOT (Strengths, Weaknesses, Opportunities, Threats ( • Creating content for Esaal for social media platforms and SMS advertising. • Planning to increase experts’ performance through (training and convincing them to decrease their prices). • Creating quality reports for the customer support team. • Making market research through survey analyses. • Creating and executing account strategies to present services to the operations account manager. • Coordinating with each expert to go live through our social media platforms. • Facilitating the expert orientation process by creating unified content (videos and screenshots) for all experts that be submitted beforehand. • Providing agency complaints report. Show less



Bosla

• Egypt
• Freight and Package Transportation

• Logistics Coordinator

  • Sep 2020 - Dec 2020

  • Planning and supervising shipments from production to end-user and scheduled daily and weekly routes. • Tracking orders and notifying customers of status or potential delays. • Coordinating shipping requests for expedited delivery and documenting accurately to achieve correct billing. • Reporting customer feedback to management, including any signs of customer dissatisfaction. • Planning and supervising shipments from production to end-user and scheduled daily and weekly routes. • Tracking orders and notifying customers of status or potential delays. • Coordinating shipping requests for expedited delivery and documenting accurately to achieve correct billing. • Reporting customer feedback to management, including any signs of customer dissatisfaction.



Xceed

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jul 2019 - Dec 2019

  • Following up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Resolving escalated issues by serving as subject matter expert on wide-ranging issues related to VDSL/ADSL problems. • Resolving issues with systems, hardware, and telephones quickly and accurately. • Following up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Resolving escalated issues by serving as subject matter expert on wide-ranging issues related to VDSL/ADSL problems. • Resolving issues with systems, hardware, and telephones quickly and accurately.