Experience

NVSSoft

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Solutions Support Engineer

  • Nov 2022 - Present

  Kuwait My main responsibilities on this position are: • Ensuring that the software solutions are running smoothly and are updated to meet any changes in the client's requirements. • Writing User Manuals: Creating comprehensive User Manuals for our solutions. • Acting as the first point of contact for clients requiring technical support or encountering issues with the software solutions provided. • Adapting existing software solutions to meet specific client needs, which may involve… Show more My main responsibilities on this position are: • Ensuring that the software solutions are running smoothly and are updated to meet any changes in the client's requirements. • Writing User Manuals: Creating comprehensive User Manuals for our solutions. • Acting as the first point of contact for clients requiring technical support or encountering issues with the software solutions provided. • Adapting existing software solutions to meet specific client needs, which may involve modifying existing software or developing innovative solutions from scratch. • Conducting training sessions to educate clients on the effective use of the software solutions. This involves creating training materials, conducting in-person or online sessions, and providing ongoing support. • Managing and maintaining Windows Server environments to ensure optimal performance of the solutions. • Leveraging my expertise in Information Technology to address complex technical challenges and deliver efficient solutions. • Utilizing analytical skills to assess data integrity and ensure a smooth migration of data to Arcmate using SQL knowledge. Accomplishment: Used my technical knowledge on SQL to fix backbone issues using SQL, and created a fully automated powershell script to do the whole setup Show less



EBLA Computer Consultancy

• Kuwait
• Software Development
• 200 - 300 Employee

• End user trainer

  • Jun 2022 - Nov 2022

  My main responsibilities on this position are: • Arrange and host multiple trainings for our customers to learn how to use the program. • Troubleshoot issues that face our customers while using our program • Coordinate with the project manager and the development team to track the issues and apply the fixes



LEAN Services

• Business Consulting and Services

• SMC Agent

  • Nov 2021 - Jan 2022

  Kuwait CIty, Kuwait Responsibilities • Generate monthly reports for our customers • Monitor the health of our physical Infrastructure using zabbix • Monitor the usage of our virtual resources using vROps • Handling the tickets from our customers using Zendesk