Experience

IST Networks

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• Manager Project Management Office

  • Jan 2020 - Present

• PMO Lead

  • May 2016 - Jan 2020



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior IT Project Manager

  • Nov 2012 - May 2016

  - Working with product owner from product marketing / Customer Care in different wireless domains translating customer requirements into technical requirements. - Dealing on daily basis several project in parallel with a broad line of technical teams handling the GSM / IT Network of Vodafone Egypt: "SIEBEL / TIBCO / USSD / WEBSITE / BILLING / PREPAID"- Evaluate technical feasibility with respect to customer requirements, technical capability and allocated project time.- Ensure delivery of project with high quality on time end to end across all business and technical teams.- Reporting on project progress periodically or on demand basis. Follow up, resolve and/or escalate pending issues. Show less

• Senior Engineer, 2nd Line IN & MultiMediation Engineer

  • Aug 2008 - Nov 2012

  - 4 Years of overall experience in Charging and Mediation operations area- 2 Years of experience in Operating on Comptel Eventlink Application for Online charging- Online and Offline Mediation Nodes (Ericsson / Comptel)- VAS services with other vendors (Nortel-Avaya IVRs) / OpenCode Platform for Call Filteration services-Operating on SUN Machines - Solaris 10 OS 24/7 support model / On-Call model-Good experience in Operation and Maintenance of SUN machines application and machine hardware-Good command of Schell scripting on Solaris Show less



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Network Engineer

  • Mar 2007 - Aug 2008

  -Trouble shooting IP Network Switches / Routers -Solving discovered issues or reporting it to concerned teams if fixing is out of my support level scope -Managing tickets from the technical prospective with all technical support teams -Following a strict SLA to ensure the customer satisfaction -Reporting the status of the issue periodically to the customer -Working with customers from all over the world -24/7 support model -Trouble shooting IP Network Switches / Routers -Solving discovered issues or reporting it to concerned teams if fixing is out of my support level scope -Managing tickets from the technical prospective with all technical support teams -Following a strict SLA to ensure the customer satisfaction -Reporting the status of the issue periodically to the customer -Working with customers from all over the world -24/7 support model



Raya Holding for Financial Investments

• Egypt
• Investment Management
• 700 & Above Employee

• IT Support Engineer

  • Jan 2007 - Mar 2007

  IT Support Engineer, Microsoft Office / Active Directory / Maintenance for small scale networks / HW Maintenance.. etc. IT Support Engineer, Microsoft Office / Active Directory / Maintenance for small scale networks / HW Maintenance.. etc.