Experience

Prosper Egypt Facilities Management

• Egypt
• Facilities Services
• 1 - 100 Employee

• Help Desk Specialist

  • Nov 2021 - Present

  - Monitoring CAFM system Hard and Soft work orders. - Report any work order / ticket to planning team. - Tracking & respond all pending tickets on CAFM system. - Follow-up with operation teams to ensure visits report are updated on CAFM system on daily basis. - Ensure site absences were covered through golden team/ relief. - Ensure the weekly/monthly stock was done on system. - Follow-up the monthly quota was created on CAFM system through supervisors. - Handle permission requests with clients for any site visit/employee replacement. - Collect all logs from operation teams (signed & stamped). Show less



Apleona Group

• Germany
• Facilities Services
• 700 & Above Employee

• Help Desk Support Specialist

  • Sep 2021 - Nov 2021



El Safwa company

• Cairo, Egypt

• Operations Supervisor

  • Jun 2021 - Oct 2021

  - Assist the general supervision with reports. - Following up the operation inside The Egyptian Ahli Bank Gameat Al Dwal branch. - Receive the complaints and solve it inside the branch. - Full responsibility about the quality of work inside the branch. - Supervise the janitors inside the branch with their attitude. - Morning briefing for the janitors. - Assist the general supervision with reports. - Following up the operation inside The Egyptian Ahli Bank Gameat Al Dwal branch. - Receive the complaints and solve it inside the branch. - Full responsibility about the quality of work inside the branch. - Supervise the janitors inside the branch with their attitude. - Morning briefing for the janitors.



El Safwa Company

• Cairo, Egypt

• Operations Supervisor

  • May 2019 - Apr 2020

  - Assist the general supervision with reports. - Following up the operation inside The Egyptian Ahli Bank Gameat Al Dwal branch. - Receive the complaints and solve it inside the branch. - Full responsibility about the quality of work inside the branch. - Supervise the janitors inside the branch with their attitude. - Morning briefing for the janitors. - Assist the general supervision with reports. - Following up the operation inside The Egyptian Ahli Bank Gameat Al Dwal branch. - Receive the complaints and solve it inside the branch. - Full responsibility about the quality of work inside the branch. - Supervise the janitors inside the branch with their attitude. - Morning briefing for the janitors.



The Eagle

• Giza, Al Jizah, Egypt

• Outside Sales Representative

  • Jun 2014 - Apr 2019

  - Working as outdoor sales representative in Eagle company selling home equipment, school tools, and kids toys. - Reach the daily target that I have to collect on daily basis. - Reach over target, Getting bonus. - Communication with different layers of people. - Working as outdoor sales representative in Eagle company selling home equipment, school tools, and kids toys. - Reach the daily target that I have to collect on daily basis. - Reach over target, Getting bonus. - Communication with different layers of people.