Customer Service Associate

• Apr 2023 - Present

. Following up on customer’s cases to ensure their satisfaction. . Understanding customer inquiries and going the extra mile to assist them. . Following up on customer’s cases to ensure their satisfaction. . Understanding customer inquiries and going the extra mile to assist them.

Senior Retention Specialist

• Oct 2019 - Jun 2023

Achieve monthly sales goals and quotas by promoting products and a service according to customer wants and needs. ◦ Received distinction for producing exemplary sales as well as exceeding sales goals and save rate percentages. ◦ Helped to better equip CSC trainees to meet and exceed company wide sales goals. ◦ Exceeded team sales goals every month since being hired. Achieve monthly sales goals and quotas by promoting products and a service according to customer wants and needs. ◦ Received distinction for producing exemplary sales as well as exceeding sales goals and save rate percentages. ◦ Helped to better equip CSC trainees to meet and exceed company wide sales goals. ◦ Exceeded team sales goals every month since being hired.

Customer Service Representative

• May 2017 - Sep 2019