Experience

Ciatek IT Services and Training

• Project Manager

  • Mar 2018 - Present

  -Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources. -Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies. -Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. -Plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. -Oversee the streamlined operation of the Information Technology (IT) department and ensure operations align with the business objectives of the organization. -Maintained hardware performance, network connectivity, and software updates in a factory of 300+ workers. -Diagnosed issues with warehouse-critical hardware and software, including handheld computers and station-specific systems. -Assisted clients in maintaining optimal connectivity. -Installed and trained new clients on the ins and outs of using specific systems(Grandstream,G-suite,ERP Systems...) efficiently and effectively. -Develop and implement automated solutions. Show less



Chiffon Perfume Company

• IT Officer

  • Jan 2014 - Dec 2017

  •Manage all IT issues by developing solutions and clarifying to my supervisor the reasons behind occurring errors•Ensure technology is accessible and handy for all users at the company, by presenting and explaining to users of all ages the finest methods of interacting with technology•Provide IT advisory tips and services to all users in a unique and simplified way

• Sales Representative

  • May 2012 - Jan 2014

  •Respond to customers questions and concerns about services •Resolved customer complaints by investigating problems; developing solutions, reports and make recommendations to management (such as in products, service, and policies)•Prepares reports for internal and external company executives



Consolidated Contractors International Company

• IT Help Desk

  • Aug 2016 - Feb 2017

  •Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware •Resolve technical problems by being effective and efficient through artistic problem solving and troubleshooting skills •Install, modify, repair, and present software and web-based applications to all users •Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware •Resolve technical problems by being effective and efficient through artistic problem solving and troubleshooting skills •Install, modify, repair, and present software and web-based applications to all users



CCT International

• Lebanon
• Information Technology & Services
• 1 - 100 Employee

• Document Controller

  • Jul 2016 - Aug 2016

  •Ensure that all new users are well equipped and knowledgeable about the used software at the institution •Ensure all templates used with the departments conform to the Company standard •Ensure that all new users are well equipped and knowledgeable about the used software at the institution •Ensure all templates used with the departments conform to the Company standard



Lebanese American University

• Lebanon
• Higher Education
• 700 & Above Employee

• Assistant to the Director of Capital Projects

  • Sep 2013 - May 2016

  •Reconciling budgets and payments with clients data in order to ensure that clients are satisfied •Performing all the assigned tasks especially checking students and ensuring the safest and protected environment by reporting all broken and ruined things on campus to the director of capital projects •Maintaining correspondence letters log among contractors, consultants and the Lebanese American University to make sure that contractors and consultants are pleased satisfied •Reconciling budgets and payments with clients data in order to ensure that clients are satisfied •Performing all the assigned tasks especially checking students and ensuring the safest and protected environment by reporting all broken and ruined things on campus to the director of capital projects •Maintaining correspondence letters log among contractors, consultants and the Lebanese American University to make sure that contractors and consultants are pleased satisfied