Mostafa AbdelRahman
Microsoft UC Implementation Expert at Orange Business Services- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft 365 Certified: Fundamentals
MicrosoftMay, 2022- Oct, 2024 -
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftApr, 2022- Oct, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftAug, 2021- Oct, 2024 -
Microsoft 365 Certified: Teams Voice Engineer Expert
MicrosoftApr, 2022- Oct, 2024 -
Microsoft 365 Certified: Teams Administrator Associate
MicrosoftJul, 2021- Oct, 2024 -
CCNA Collaboration
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CCNA R&S
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CCNP Collaboration
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CCNP Routing
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RHCSA
Red Hat
Experience
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Orange Business Services
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France
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IT Services and IT Consulting
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700 & Above Employee
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Microsoft UC Implementation Expert
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Oct 2021 - Present
- Accountable for delivery of services by an application, a set of applications, a shared platform, or an infrastructure service.- Act as the key point of contact for the “Unified Communication Project Manager, Solution consultant, and Operations teams regarding the Microsoft Unified Communications solutions.- Implement/Configure SBCs (Audiocodes SBC/MediaPack, Ribbon SBC)- Fully responsible and for implementing and delivering MS UC Solutions to customers.- Building configurations as per design, recommendations, and detailed procedures developed by the Engineering Team of platforms like MS Teams Direct Routing, MS Teams.- Have a global view of the project architecture and services to be provided to the customer- Participate in regular project status meetings (internal and/or with the customer).- Configure (or make requests for) the operational tools: Monitoring, Backup, Change, Incident, Reporting- Participate to create/update the documentation about the implementation and configuration (technical documentation, procedures, processes) by his effective feedback- Update internal configuration repository regarding the project- Run the tests, validation, and internal acceptance of the services- Help troubleshoot and fix issues during the build phase- Support the customer during customer acceptance and till finalizing the handover to operation- Owns or is involved in the handover to Operations task, and manages priorities.- Attends CABs if there is an expansion for an operational platform or new implementation on a shared platform.- Present to the Messaging CAB the implemented platform to handover it to the operation team.- Maintain the built platform up to date with the engineering recommendation till its handover from Build to RUN.
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Cisco UC Implementation Expert
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May 2020 - Oct 2021
• Participate in kick-off meeting with Solution Consultant / Pre-sales.• Perform Feasibility Study and Risk Assessment of HLD/LLD• Implement/configure Cisco collaboration platforms (Cisco CallManager (CUCM), Cisco Unity (CUC), Cisco Contact Center (UCCX), Cisco Presence Service (IMP), Expressway)• Suggest changes in technical design if required.• Prepare site configuration as per the design document.• Provide Installation Support to Field Engineer.• Support ATP execution.• Complete ATP in approved maintenance window, including fixing any issues during the testing session.• Provide expert support to Pre-sales and Project Managers on IPT change Management/Implementation requests on case-by-case basis• Support customers during Go-Live and Hyper Care period (post implementation period)• Fully aware of the customer IPT Telephony technical standards.
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Cisco Unified Communication Engineer - Level 2
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Sep 2017 - Apr 2020
• Manage Cisco collaboration platforms, CUCM, CUC, IMP, UCCX & UCCE• Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.• Troubleshoot, identify, and resolve call center and access number faults.• Troubleshoot value added services (Voice Mail, Attendant console, etc...)• Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system.• Liaise with higher level support for incident escalation and resolution.• Liaise with other internal teams to resolve faults affecting voice service.• Activate escalation procedure with vendors when needed.• Perform change management activities. (Implement customer simple and complex changes).• Perform release management activities. (Implement new release and upgrades).• Act as escalation point for voice implement teams.
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Change Management Specialist
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Nov 2015 - Aug 2017
• Implement IPT changes requested by the customer with full end-to-end responsibility to deliver and control changes according to agreed SLAs and quality levels.• Support the implementation of all IP Contact Centers changes with full end-to-end ownership.• Classify the change request according to its complexity defined in the service change catalogue.• Validate data for each change request.• Liaises with different entities to get the change activated in agreed time as per SLA with Customer.• Act as the SPOC for the customer till change request is activated.• Communicate the results to the customer and closes the case.• Monitor and report quality of first time right, on-time change implementation.• Ensure and monitor delivery of change implementation within customer agreed down time.
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SygmaTel
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United Arab Emirates
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Telecommunications
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1 - 100 Employee
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NOC Engineer
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Jan 2014 - Oct 2015
• Managing session border controllers (e.g. Genband - PortaOne).• Linux administration tasks and BASH scripting• Maintain and upgrade network operations, help desk, internal systems and monitoring systems• Troubleshooting of VoIP related issues in the configuration and operation of the datacenter and networks. • Provisioning (IP assignment, core network configuration, DNS setup, monitoring and, internal backup services)• Monitor network performance such as QoS. Follow-up on alerts generated by quality monitoring systems.• Maintain day to day operational relationships with customers/vendors• Provide seamless support to external clients
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Education
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Helwan University Cairo
Bachelor's degree, Electrical, Electronics and Communications Engineering
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