Experience

CTERA

• United States
• Software Development
• 1 - 100 Employee

• Escalation Manager

  • Aug 2022 - Present

  ● Providing Tier 3 technical support for escalated issues from EMEA, APAC, and NA regions● Serving as the liaison between R&D and Support Temas to identify, investigate and resolve complex issues

• Service Delivery Engineer

  • Dec 2018 - Aug 2022

  ● Define, Manage & Deploy CTERA tailored Cloud-based solutions to Europe & APAC customers● Perform Data Migrations mostly with Robocopy, Rsync● Perform Technical training sessions on CTERA cloud & Edge products● Provide Enterprise support for CTERA cloud applications & Edge devices● Troubleshoot Sync/Networking/Database issues (mostly with PostgresSQL, SQLite, WireShark)

• Technical Support Engineer

  • Feb 2018 - Nov 2018

  ● Provide support for CTERA cloud applications services (AWS/AZURE/VMWare based) ● Provide support for CTERA Edge devices (Windows/MAC/Linux based)● Manage complete investigations from logs analysis to providing RCA● Create internal knowledge-base articles



Vexigo

• Canada
• Advertising Services
• 1 - 100 Employee

• Programmatic Account Manager

  • Dec 2016 - Jan 2018

  ● Evaluate programmatic client's requirements and implement a start-to-finish API solution ● Provide ongoing technical assistance for Vexigo’s product users ● Monitor & remove Fraud/bot & malware typed traffic to preserve product quality ● Analyze large scale data of daily campaigns to maximize revenues and meet client's expectations ● Troubleshoot, customize & Implement JavaScript-based video players over websites & apps. ● Manage customers portfolio both on financial & technical aspects Show less



Cell Buddy Network

• Israel
• Marketing Services

• Marketing Analyst

  • Feb 2014 - Dec 2016

  ● Perform ongoing business requirements analysis & develop complete specification documents. ● Manage Facebook & Google Ads promotional campaigns for company products. ● Design marketing plans and execute brand awareness strategies. ● Perform ongoing business requirements analysis & develop complete specification documents. ● Manage Facebook & Google Ads promotional campaigns for company products. ● Design marketing plans and execute brand awareness strategies.



TELEMARIS MARKETING SERVICES LTD

• Customer Success Manager

  • Jul 2013 - Feb 2014

  ● Manage customers portfolio ● Evaluate client's requirements and implemented processes in line with guidelines ● Provide technical support and system guidance for customers ● Working under pressure to achieve goals and match products to customer’s needs ● Manage customers portfolio ● Evaluate client's requirements and implemented processes in line with guidelines ● Provide technical support and system guidance for customers ● Working under pressure to achieve goals and match products to customer’s needs