Experience

Calsoft Systems
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• ERP Consultant

  • Aug 2022 - Present


Impact Networking, LLC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• ENS Implementation Specialist - Microsoft Dynamics 365 Business Central

  • Nov 2020 - Aug 2022

  • Worked on full implementation processes of Microsoft Dynamics 365 Business Central, including setting up the chart of accounts, AP and AR, posting groups, CRM, transferring historical data, warehouse management system, and account schedules• Trained end users on business processes, warehouse management, payroll, CRM• Provided go live support and troubleshooting for clients

• Implementation Specialist

  • Nov 2020 - Nov 2020

• Support Specialist - level 2

  • Sep 2017 - Nov 2020

  • Implemented DocuWare workflows and trained end users how to use the web interface• Ensured that any support tickets that needed to be escalated to level 2 was handled in a timely manner• Help support our array of business management solutions that are sold to our customers (DocuWare, Autostore, Planet Press, DM Connect)• Responsible for making sure the ticketing system was never over capacity