Director of Faith Formation

• Sep 2021 - Present

IT and youth engagement Director

• Aug 2014 - Present

 Execute ministry projects partnering with ad hoc groups, resulting in increased youth, parent, and member participation by 73%  Manage community outreach and youth boards boosting accountability, visibility to the overall community and member retention  Develop partnerships with organizations, (Hope Station, YWCA, Police Department, Dickenson College, and Project Share)  Solve for staffing, programming and leadership needs through ongoing volunteer recruitment and mentors, fostering learning  Spearhead all aspects of projects, (i.e. capacity planning, resource allocation, project documentation, and member engagement)  Plan and manage lucrative projects aligning business goals with technology solutions driving increased fundraising sources  Lead team meetings to discuss project stakeholders, define project steps, identify risks, needed resources, and ownership  Manage the execution of projects focused on implementing new member requirements and improving system functions  Create and present to the leadership team providing clear and concise planning via PowerPoint and Google Slides  Instituted innovative methods comparable to COVID-19 regulatory requirements transitioning programming to virtual platforms  Facilitate the success of programs by improving dependency management and resource allocation across various teams  Consistently analyzing project progress in order to reduce time waste, increase productivity and improve team cohesiveness  Establish and implement best practices, communication protocols, workflows, and application development methodology Show less

Co-founder and Business Development Executive

• Sep 2015 - Present

• Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for application development, ensuring that business needs are being met • Complete documentation for business requirements which guide application development efforts, working closely with the development team and business teams to ensure successful implementation of business requirements • Assist with the development and maintenance of the business requirements process used to define requirements for systems projects, assist with the definition and negotiation of project scope and create appropriate scope documentation • Analyze opportunities to improve application reliability, provide recommendations for possible solutions, and work with IT and Business partners to implement solutions that enhance application and infrastructure reliability • Perform analysis of compliance vulnerabilities, work with IT and Business teams to eliminate vulnerabilities, support internal and external audit-related activities • Communicate project status and escalates issues as needed • Leads product management activities for multiple products, or one strategic product, including defining the product vision, setting and tracking measurable product goals, curating the product backlog, and managing stakeholders (internal users, business leaders, scrum team, etc.). • Leads the planning, development, and implementation of new products. Defines and analyzes markets and user needs, developing detailed product features and requirements, and developing implementation plans. • Participates in and provides recommendations for ongoing business planning and departmental prioritization activities. Show less

Program Director

• Jan 2020 - Present

 Lead the community engagement projects for the TOGETHER program, comprised of three programs to include elementary after-school, middle & high school community projects, and parent-focused education programming  Built and maintained relationships with parents, youth, congregation, and community members conducting weekly follow-up  Created a database that streamlined administrative processes (i.e., youth program engagement and participation metrics)  Analyzed data used to gauge programming success and areas for improvement, to increase a current 91% engagement rate  Provided reporting capturing all projects and activities underway in relation to youth development and congregational projects  Assisted in the development of short and long term process improvement plans, monitored progress, and assured adherence  Provided support and programming to minorities and at-risk youth identifying community, educational, and self-help options  Assessed and evaluated youth strengths and weaknesses to ensure programming that meets individual needs and interests  Articulated project/program scope, translated business needs into technical specifications and prepared detailed structure. Show less

Social Media Coordinator and Cashier

• Jul 2015 - May 2016

• Resolved customer complaints, guide them and provide relevant information • Developed innovative and creative media content across social media platforms • Created and maintained relevant social media accounts • Delivered frequent reports with statistics and results for each account • Resolved customer complaints, guide them and provide relevant information • Developed innovative and creative media content across social media platforms • Created and maintained relevant social media accounts • Delivered frequent reports with statistics and results for each account

Finance Intern

• Jun 2015 - Aug 2015

Account payable • Reconciled vendor statements, researched and corrected discrepancies • Reviewed all invoices for appropriate documentation and approval before payment • Maintained documents accurately reflect college policy and accepted accounting practices Purchase and procurement • Created purchase and procurement policies based on Audit recommendation • Monitored and evaluated Purchase card (P-Card) usage • Set policies, analyzed bids, prepared recommended winners for the board to approve and announce winners for the request for proposal with Pennbid Payroll • Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages Business information analysis • Set rules and observed security gates and all financial software (Cashnet and Sciquest), which feeds data to the banner systems Student account • Billed, prepared contracts, analyzed bad debt and set rules in student accounts General Accounting • Reconciled financial discrepancies by collecting and analyzing account information • Prepared asset, liability, and capital account entries by compiling and analyzing account information Show less

Business Analyst Intern

• Jan 2015 - May 2015

• Provided details on business process and functionality requirements on the new customer’s reward program • Engaged in discovery discussions, Participated in testing and validation of new reward program • Drive the design of the application via requirements and feedback review through Salesforce • Provided details on business process and functionality requirements on the new customer’s reward program • Engaged in discovery discussions, Participated in testing and validation of new reward program • Drive the design of the application via requirements and feedback review through Salesforce

Season Office Clerk 2012 – 2013

• May 2012 - Aug 2013

Answered phones to provide information, record guest reservations, completed reservations, and answer questions. Processed closing reports, cash, check and credit card transactions in accordance with Hershey Entertainment and Resorts standards. Provided exceptional customer service both in office and site visits. Provided feedback regarding processes, guest experiences, and employee training. Maintained a positive and safe work environment. Answered phones to provide information, record guest reservations, completed reservations, and answer questions. Processed closing reports, cash, check and credit card transactions in accordance with Hershey Entertainment and Resorts standards. Provided exceptional customer service both in office and site visits. Provided feedback regarding processes, guest experiences, and employee training. Maintained a positive and safe work environment.