VP, Global Technical Services

• Feb 2022 - Present

Global Head of IoT/OT Sales

• Mar 2021 - Feb 2022

Responsible to lead a global team of seasoned sales executives and technical enablement team to capture market share for IoT/OT security Built strong coalition with Strategic Partners and Check Point field sales Methodically grew sales and ARR by ~295% across 3 quarters in FY21 Built strong HQL 3X funnel for H1’22 My team prospected and closed 30% of booking with Net New customers

Head of Support Business Development

• Sep 2018 - Feb 2021

As the Head of Support Business Development, I helped with transformation of Technical Support delivery with Check Point ProSupport. Grew Customer base by 536% Accelerated cumulative booking by 748% in 2.5 years Extremely satisfied customer base with renewals tracking at 95% Launched SAM (Service Account Manager) offering

Director, Software Engineering

• Dec 2015 - Sep 2018

Responsible for Vision, Strategy and Execution of Product improvement/Sustaining engineering for post release products, product quality and new product introduction. Successfully build new R&D center in North America Built a self-contained organization of 27 SW Developers, QA Engineers and Automation lab manager for faster delivery of solution to customers Reduced field defect/bugs backlog from >1500 to <65 for our flagship product - CounterAct ver 7 Improved MTTR from… Show more Responsible for Vision, Strategy and Execution of Product improvement/Sustaining engineering for post release products, product quality and new product introduction. Successfully build new R&D center in North America Built a self-contained organization of 27 SW Developers, QA Engineers and Automation lab manager for faster delivery of solution to customers Reduced field defect/bugs backlog from >1500 to <65 for our flagship product - CounterAct ver 7 Improved MTTR from 168+ days to 19 days Improved product satisfaction from <50% to >90% Show less Responsible for Vision, Strategy and Execution of Product improvement/Sustaining engineering for post release products, product quality and new product introduction. Successfully build new R&D center in North America Built a self-contained organization of 27 SW Developers, QA Engineers and Automation lab manager for faster delivery of solution to customers Reduced field defect/bugs backlog from >1500 to <65 for our flagship product - CounterAct ver 7 Improved MTTR from… Show more Responsible for Vision, Strategy and Execution of Product improvement/Sustaining engineering for post release products, product quality and new product introduction. Successfully build new R&D center in North America Built a self-contained organization of 27 SW Developers, QA Engineers and Automation lab manager for faster delivery of solution to customers Reduced field defect/bugs backlog from >1500 to <65 for our flagship product - CounterAct ver 7 Improved MTTR from 168+ days to 19 days Improved product satisfaction from <50% to >90% Show less

Head of Lifecycle Management Services

• Jan 2013 - Dec 2015

Designed, developed and launched new innovative offering to “Industrialize IT Security Services” to help customers stay ahead of the security curve to perform ultra-fast upgrades and migrations by the 100's and deliver cost saving services solution to customers Built a core global team of 10 engineers, Security Architect and Project Managers Booking grew 100% YoY and invoiced revenue by 450% Implemented 1700 FWs displacing competition for large retailer with 850 stores in 2… Show more Designed, developed and launched new innovative offering to “Industrialize IT Security Services” to help customers stay ahead of the security curve to perform ultra-fast upgrades and migrations by the 100's and deliver cost saving services solution to customers Built a core global team of 10 engineers, Security Architect and Project Managers Booking grew 100% YoY and invoiced revenue by 450% Implemented 1700 FWs displacing competition for large retailer with 850 stores in 2 months Built strong pipeline for next 3 years with multi-year contracts Consistently exceeded revenue and utilization targets every year.

Group Manager, Americas Diamond and Professional Services

• Sep 2006 - Dec 2012

Launched Diamond Support the highest level service offering and build Professional Services organization. First in the industry to offer hybrid consulting and support service with Diamond Support Led exponential growth of Diamond Support from first customer to 125 Outstanding renewal rate of 98% customer retention Diamond support was highlighted in 2011 Gartner Magic quadrant as best offering Grew Professional services by 420% in booking Improved billing utilization from… Show more Launched Diamond Support the highest level service offering and build Professional Services organization. First in the industry to offer hybrid consulting and support service with Diamond Support Led exponential growth of Diamond Support from first customer to 125 Outstanding renewal rate of 98% customer retention Diamond support was highlighted in 2011 Gartner Magic quadrant as best offering Grew Professional services by 420% in booking Improved billing utilization from 55% to 75% Increased long term contracts by 425%

Group Manager, Escalation Group

• Sep 2004 - Sep 2006

I was entrusted to build a new team with focus on providing quick resolution for Escalated customer issues. This team was required to handle escalation 24/7/365 to improve resolution time and customer satisfaction. We developed new operating processes, negotiated SLA with R&D teams, forecasted engineer headcount, seasonal trends, productivity measures and drastically improved customer satisfaction. The team started with 5 engineers and grew to 4 Team Leaders and 23 senior engineers by April… Show more I was entrusted to build a new team with focus on providing quick resolution for Escalated customer issues. This team was required to handle escalation 24/7/365 to improve resolution time and customer satisfaction. We developed new operating processes, negotiated SLA with R&D teams, forecasted engineer headcount, seasonal trends, productivity measures and drastically improved customer satisfaction. The team started with 5 engineers and grew to 4 Team Leaders and 23 senior engineers by April 2010. I was responsible with integrating 3 new escalation teams from Zone Labs, Pointsec and Nokia acquisitions.

Group Manager, Bench Group

• Aug 2002 - Sep 2004

In the role of Group Manager, I mentored and led a team of 2 Team Managers, 1 Team Lead for Global Field Services, 30 Tier 2, Tier 3 and Global Field Engineers providing 24/7/365 support for Check Point products globally. In the first 100 days I assessed the “State of the Bench Group” implemented plans to increase productivity and efficiency of the team. Streamlined process and procedures to 3 groups and 7 easily understandable procedures, developed motivation plan for employees and achieved… Show more In the role of Group Manager, I mentored and led a team of 2 Team Managers, 1 Team Lead for Global Field Services, 30 Tier 2, Tier 3 and Global Field Engineers providing 24/7/365 support for Check Point products globally. In the first 100 days I assessed the “State of the Bench Group” implemented plans to increase productivity and efficiency of the team. Streamlined process and procedures to 3 groups and 7 easily understandable procedures, developed motivation plan for employees and achieved >95% retention of employees. Encouraged the team to develop software tools to enable engineers to resolve customer issues faster and increase productivity. I implemented a new project to analyze and study top performers to develop Best Practice guide to help enhance productivity, efficiency and customer satisfaction. I developed HIT (Hot Issue Team) to establish excellent escalation management system in order to support mission critical customer environments where escalation, communication, and follow through are essential to success.

Service Architecture Manager

• Apr 2002 - Aug 2002

I was selected by VP of WW Technical Services to lead a major turn-around operation of the support center to increase customer satisfaction and achieve significant business improvement after the dotcom crash. I worked with different groups within the TAC, built consensus and collectively implemented a successful new TAC. To achieve this accomplishment, I interviewed several support organizations to develop a unique support structure which is a strategic differentiator in the industry. The… Show more I was selected by VP of WW Technical Services to lead a major turn-around operation of the support center to increase customer satisfaction and achieve significant business improvement after the dotcom crash. I worked with different groups within the TAC, built consensus and collectively implemented a successful new TAC. To achieve this accomplishment, I interviewed several support organizations to develop a unique support structure which is a strategic differentiator in the industry. The implementation consisted of revamp of TAC structure, development/implementation of new processes, metrics and industry best practices. I developed guidelines to address all aspects of the TAC like, facilities (floor layout), growth projections, employee retention/talent upgrade, motivation, equipment purchase, training, goal setting, customer satisfaction index, call flow, escalations, evaluating new technologies and Knowledge Base development. Service Architecture was completed successfully 3 months ahead of schedule.

Team Manager, Bench Group

• Apr 2001 - Mar 2002

I was tasked to mentor senior engineers and develop a group of Technical Leads to assist with escalated customer requests. I developed process to work closely with Tier 1, Escalation and R&D groups to address critical and high severity customer issues with an objective to resolve issues quickly and increase customer satisfaction. I implemented new projects to enhance technical knowledge of support engineers thru e-learning with internal chat tools and QTG (Quick Troubleshooting Guides). I was… Show more I was tasked to mentor senior engineers and develop a group of Technical Leads to assist with escalated customer requests. I developed process to work closely with Tier 1, Escalation and R&D groups to address critical and high severity customer issues with an objective to resolve issues quickly and increase customer satisfaction. I implemented new projects to enhance technical knowledge of support engineers thru e-learning with internal chat tools and QTG (Quick Troubleshooting Guides). I was instrumental in developing and implementing a support team for OPSEC developers with focus on SDK and API development. I continued to help with development and enhancing Check Point Certification Exams like CCSA, CCSE, CCSE+ and CCSI.

Supervisor / Sr. Technical Service Engineer

• Apr 1998 - Apr 2001

I was part of a team of 3 engineers to launch Check Point’s official support center in the Americas on May 1, 1998. As a startup we developed innovative ideas to make the Support Center a success with customers and Partners. I was involved in hiring engineers/managers, developed and implemented support structure and processes with an objective to increase customer satisfaction. I was responsible to mentor 18 engineers to support Check Point market leading Firewall-1 product. I helped design… Show more I was part of a team of 3 engineers to launch Check Point’s official support center in the Americas on May 1, 1998. As a startup we developed innovative ideas to make the Support Center a success with customers and Partners. I was involved in hiring engineers/managers, developed and implemented support structure and processes with an objective to increase customer satisfaction. I was responsible to mentor 18 engineers to support Check Point market leading Firewall-1 product. I helped design training materials and co-developed the first CCSA and CCSE certification exams. I was the lead engineer to help customers troubleshoot complex technical issues. I was the technical instructor at 2001 CPX were 250+ customers attended the training session.

Systems Administrator, PCS Development

• Apr 1997 - Apr 1998

As Systems Administrator, I managed 100+ Windows NT and Sun Solaris servers in the PCS Development group. I was also responsible to maintain and negotiate best pricing for T1 and Frame relay circuits in addition to purchasing all equipment for the PCS department. I was part of the team that designed the “Two way-paging” network topology. Mentored 3 Help Desk Technicians and was a key player in the QA team to test and successfully launch “Two way-paging” network. As Systems Administrator, I managed 100+ Windows NT and Sun Solaris servers in the PCS Development group. I was also responsible to maintain and negotiate best pricing for T1 and Frame relay circuits in addition to purchasing all equipment for the PCS department. I was part of the team that designed the “Two way-paging” network topology. Mentored 3 Help Desk Technicians and was a key player in the QA team to test and successfully launch “Two way-paging” network.

Finance Officer

• May 1995 - Apr 1997

As Finance Officer for the Institute, I was responsible for billing, collections and reconciliation of accounts. I developed and implemented financial counseling program for 1200+ students and a bi-monthly payment plan to reduce write-off by $500K/year. Collections for past due accounts were accelerated by implementing creative and friendly payment plans, this enabled us to increase past due collections by $1M/year. Increased total revenue consistently every year from $1M to $4M from May 1995… Show more As Finance Officer for the Institute, I was responsible for billing, collections and reconciliation of accounts. I developed and implemented financial counseling program for 1200+ students and a bi-monthly payment plan to reduce write-off by $500K/year. Collections for past due accounts were accelerated by implementing creative and friendly payment plans, this enabled us to increase past due collections by $1M/year. Increased total revenue consistently every year from $1M to $4M from May 1995 thru April 1997.

Systems Administrator

• Apr 1993 - May 1995

As a Systems Administrator I managed 2 SCO UNIX servers servicing 50+ terminals. Supported in-house applications for students billing, grades and timesheet tracking. Implemented MacNet for the Music and graphics departments and managed Novel Netware with Great Plains for the accounting department. I was also responsible for maintaining and upgrading 2 Mitel telephone switches servicing 250+ handsets and 200+ standalone PCs in different departments.