Moses Henry
Information Technology Support Technician at Uganda Martyrs University- Claim this Profile
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Swahili -
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English -
Topline Score
Bio
mutumba micheal
Henry has such a great potential it, he is so creative, determined and a must get done done man.
mutumba micheal
Henry has such a great potential it, he is so creative, determined and a must get done done man.
mutumba micheal
Henry has such a great potential it, he is so creative, determined and a must get done done man.
mutumba micheal
Henry has such a great potential it, he is so creative, determined and a must get done done man.
Credentials
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Cisco Certified Network Associate Routing and Switching (CCNA)
Cisco Networking Academy -
International Computer Drivers License - Level One (ICDL,)
Uganda Institute of Information and Communications Technology
Experience
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Uganda Martyrs University
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Computer and Network Security
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1 - 100 Employee
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Information Technology Support Technician
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Mar 2022 - Present
To provide computer support internally to company employees. To maintain, service and repair the company's computers and equipment. To install or update required hardware and software and recommending computer products or equipment to improve company productivity. To diagnose and troubleshoot upgrade software and hardware incidents, including operating systems. To install and configure new Information Technology equipment. To resolve incidents with printers, copiers and scanners To work as a system administrator to manage servers, computer auditing and managing internet network for the company. Show less
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IT World Experts
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IT Services and IT Consulting
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IT Specialist
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May 2009 - Present
I.T World Experts deals with I.T Solutions/ Services Like IT Support for Organizations, Technical Consultancies, Networking, Telecom Services, I.T Security, Server Management, I.T Equipment Supplies and I.C.T Training. I.T World Experts deals with I.T Solutions/ Services Like IT Support for Organizations, Technical Consultancies, Networking, Telecom Services, I.T Security, Server Management, I.T Equipment Supplies and I.C.T Training.
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NETIS Group
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Morocco
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Telecommunications
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500 - 600 Employee
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Network Operations Center Engineer
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Mar 2020 - Sep 2021
As Monitoring team: 1. Site monitoring of alarms on all NOC tools and perform necessary troubleshooting. 2. Logging tickets for failures accordingly for follow up. 3. Respond to internal and external phone calls through the NOC general line and other lines. 4. Liaise with escalation team to ensure logged tickets are handled. 5. Support NOC Supervisor on site alarms testing and configuration. 6. Support Escalation team whenever required. 7. Any other duties as assigned. As Escalation team: 1. Escalation of tickets logged by monitoring team and getting updates on faults/failures. 2. Timely updating of network status on all communication forums and responding to queries. 3. Updating, logging tickets from other sources (Field, WhatsApp, emails, SMSs, etc) and closing tickets with proper and precise closures on ticketing tool. 4. Respond to internal and external phone calls through the NOC general line and other lines. 5. Sharing email escalations to all concerned parties on network issues/status. E.g. Thefts, 3rd party outages, grid issues, blocked/no access sites and any other incidents. 6. Support Monitoring team whenever required. 7. Handle end to end communication and closure of planned works. 8. Any other duties as assigned Show less
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TECHINICAL ASSISTANT and ICT INSTRUCTOR
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Sep 2012 - Feb 2020
Work as the systems administrator for the school. Teaching computer studies to year twos of tailoring and catering. Teach computer skills to the second-year trainees of tailoring and catering, staff and community members. Marketing the ICT products to the public. Provide maximum customer care and service for the satisfaction of the clients. Carrying out the general and regular maintenance of the computers. Coordinate with customers and central office staff to troubleshoot problems that arise. Show less
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COMPUTER TECHNICIAN and TEACHER
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Jun 2012 - Jul 2012
Responsible for the daily management and maintenance of computers. Teach computer skills to trainees, staff and community members. Managing student’s activities. Responsible for the daily management and maintenance of computers. Teach computer skills to trainees, staff and community members. Managing student’s activities.
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TECHNICAL ASSISTANT and DATA ENTRANT
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Aug 2010 - May 2012
Volunteering in maintaining the computer laboratory and teaching computer application to students. Data entrant. Keeping the computer system hardware and software up-to-date. Coding files and forms for data capture into the database. Organizing and preparing files for processing. Checking accuracy of data and errors that occur during data entry. Volunteering in maintaining the computer laboratory and teaching computer application to students. Data entrant. Keeping the computer system hardware and software up-to-date. Coding files and forms for data capture into the database. Organizing and preparing files for processing. Checking accuracy of data and errors that occur during data entry.
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Education
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2009 - 2011
Uganda Institute of Information and Communications Technology
High School Diploma, Computer Engineering
Community
