Experience

Flipkart Launchpad

• Executive



Punjab National Bank

• India
• Banking
• 300 - 400 Employee

• Field Supervisor

  • Aug 2016 - Apr 2017

  Supervised, Co-ordinated or scheduled activities of field team workers. Completed projects milestones on time by keeping team members on task and operating with efficiency. Developed successful resolutions for issues that arose during field operations. Trained and monitored employees to teach daily tasks and improve performance Supervised, Co-ordinated or scheduled activities of field team workers. Completed projects milestones on time by keeping team members on task and operating with efficiency. Developed successful resolutions for issues that arose during field operations. Trained and monitored employees to teach daily tasks and improve performance



Aegis Informatics Pvt. Ltd.

• India
• Telecommunications
• 1 - 100 Employee

• Customer Service Team Lead

  • May 2015 - Mar 2016

  Delegated daily tasks to team members to optimize group productivity. Monitored team progress and enforced deadlines. Coached team members on Metrics and consumer experience behavior identification to improve satisfaction ratings Delegated daily tasks to team members to optimize group productivity. Monitored team progress and enforced deadlines. Coached team members on Metrics and consumer experience behavior identification to improve satisfaction ratings



Nexus connexions pvt ltd

• Kolkata, West Bengal, India

• Customer Care Executive

  • Oct 2014 - May 2015

  Maintained high satisfaction score by consistently resolving first call issues. Delivered fast,friendly and knowledgeable service for routine questions and service complaints. Consulted with customers regarding needs and addressed concerns. Maintained high satisfaction score by consistently resolving first call issues. Delivered fast,friendly and knowledgeable service for routine questions and service complaints. Consulted with customers regarding needs and addressed concerns.