Experience

Limepack

• Denmark
• Printing Services
• 1 - 100 Employee

• Account Manager DACH

  • Mar 2023 - Present



MakesYouLocal

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• Team Lead and Localisation Specialist

  • Jan 2022 - Dec 2022

  MakesYouLocal is a company specialised in all the different areas of cross-border e-commerce including native customer service in 13 languages, translations and localisation as well as growth hacking. With over a decade's experience and in-house specialists on site optimisation, market analyses, marketing, legalities and cultural understanding, your webshop is in excellent hands when wanting to enter new markets and to convert visitors into customers.In my position as Localisation Specialist and Team Lead for one of the three German teams I help webshops succeed in the German market through localisation, translation and customer service. Some of my responsibilities are:• Assisting in onboarding processes of new clients and supporting them throughout their journey with us• Monthly customer service reports for webshop clients with a view on how to both improve the customer experience and for the shop to optimise the webshop• Resource planning within the team• Support and sparring within the team• Translations from English, Danish and Swedish into German with attention to detail and cultural adaptation• Coordinating and finalising translation projects with multiple stakeholders• Proofreading, quality assurance and translation training within the team to make sure high standards are met• Sharing localisation best practices with clients and within and across teams• Handling Social Media Channels of different clients• Native customer service through different channels and its quality assurance within the team Show less

• E-Commerce Manager Germany

  • Jun 2021 - Dec 2021



Unisport A/S

• Denmark
• Sporting Goods
• 100 - 200 Employee

• Country Coordinator Germany / Team Leader

  • Oct 2018 - Jun 2021

  Responsible for the German team in general and the following tasks especially for Unisportstore.de & Unisportstore.at:- Improvement of Unisportstore.de & Unisportstore.at and the customer experience- Ongoing translation, localization and maintenance of products, blogs, social media, categories, newsletters and campaigns- Customer Care for the German/Austrian market (phone, e-mail and live chat support) - Trusted Shops Rating 4.76 of 5 (March 2020) - https://www.trustedshops.de/bewertung/info_X741905C3DD007715204317C919F36779.html- Development and maintenance of the German/Austrian social media presence, especially Instagram and Facebook- SEO- Linkbuilding- Content creation (mostly in regards to SEO and social media)- Recruitment- OKR development and execution- KPI monitoring- Management of the German and Austrian Google AdWords account with focus on ads in the search network Show less

• Customer Service Representative

  • Sep 2016 - Oct 2018

  Customer Service, Translation English-German (news, campaigns, product descriptions) and Social Media.



LINK Institute for Market and Social Research

• Zürich und Umgebung, Schweiz

• Internship (Inbound and Outbound)

  • Nov 2010 - Feb 2011



Kantonsspital Aarau AG

• Switzerland
• Hospitals and Health Care
• 700 & Above Employee

• Commerical Apprenticeship in the services and administration industry / Neurosurgery Department

  • Feb 2005 - Jan 2006