Experience

Shark Gaming Systems A/S

• Denmark
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Customer Support Agent

  • Feb 2021 - Present

  - First point of contact for Shark Gaming customers, both current and future. - Guiding and advising on what to buy for new customers - Providing basic troubleshooting to technical issues and creating RMA cases when needed. - Providing order and RMA status via phone, email and chat - Dedicated contact between customers and PostNord finding solutions to parcels stuck or lost - Replying to support related chats on social media (Agorapulse) - Managing Trustpilot replies - Identifying website bugs and flagging to site team - Stand in operations manager - Daily go-to for questions on quality and replies to customer for the support team Show less



Eventyrridderne

• Bagsværd, Denmark

• Freelance event actor

  • May 2004 - Present

  Freelance Eventmaking. Bachelorparties, company parties, teambuilding, kids birthdays. Acting as a troll or a knight or even a doctor. Always good fun Freelance Eventmaking. Bachelorparties, company parties, teambuilding, kids birthdays. Acting as a troll or a knight or even a doctor. Always good fun



Verisure

• Switzerland
• Consumer Services
• 700 & Above Employee

• Technical Support Representative

  • Jan 2020 - Mar 2021

  - Handling technical alarm signals - Supporting field technicians and field sales representatives with any technical questions on phone - Escalating to my TL with incidents as soon as possible if I spot any or otherwise get notified from technicians in the field. - Handling technical alarm signals - Supporting field technicians and field sales representatives with any technical questions on phone - Escalating to my TL with incidents as soon as possible if I spot any or otherwise get notified from technicians in the field.



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer support - Technical supoort

  • Aug 2018 - May 2019

  - Complete analysis and investigation of queries related to invoices and payment plans. These queries are communicated via email or phone. - Complete resolution on any queries within the agreed service level - Ensure defined escalation process is adhered to in order to resolve complex queries - Validate contractual information - Identify any productivity and quality improvement measures and flagging to senior team members as soon as possible - Serve as advisor to others on the team, on how to formulate a mail respons to comply with FCR (First Contact Resolution) - Assisted customers with setting up and resetting mobile routers and smart devices Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer support, Nikon

  • Sep 2017 - Jun 2018

  Technical support for Nikon Technical support for Nikon



Infosys BPM

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Process Executive, Microsoft

  • Nov 2015 - Mar 2017

  - Complete analysis and investigation of queries related to Orders and Queries, with regular update to customers. These queries are communicated via email or phone or chat. - Complete resolution on any queries within the agreed service level - Ensure defined escalation process is adhered to in order to resolve complex queries - Maintain strict service levels (SLAs) with client activities - Validate contractual information, entering and coordinating Agreements/Orders/Letters -Review Agreements & Orders to ensure all legal requirements are met & documentation is complete - Recordkeeping of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance - Identify any productivity and quality improvement measures and flagging to senior team members as soon as possible - Serve as backup support to others on the team with the resolution of more complex or unusual cases - Process orders and queries specifically for one of Microsofts white glove partners. Show less



Elstyrken ApS

• Gentofte, Danmark

• Apprentice

  • Nov 2010 - May 2014

  Household electrician Household electrician



Gallup

• United States
• Business Consulting and Services
• 700 & Above Employee

• Survey agent

  • Jan 2010 - Jan 2010

  Media survey Media survey



Bring Citymail Denmark A/S

• Transportation, Logistics, Supply Chain and Storage

• Cityman

  • Apr 2008 - Jan 2010

  Mailman Mailman