Experience

VWr, part of Avantor

• Biotechnology Research
• 1 - 100 Employee

• Teamleader Technical Services

  • Oct 2023 - Present



Maxbo Proff

• Norway
• Construction
• 1 - 100 Employee

• Teamleder Salgssupport

  • Sep 2020 - Oct 2023

  Administrativ og operativ ledelse av Salgssupport, en regional ordre-og backofficeavdeling i Maxbo Proff Oslo og Akershus med totalt 9 ansatte. Daglig kundepleie, prosjektsalg og innkjøp for regionale proff- og storkunder. Administrativ og operativ ledelse av Salgssupport, en regional ordre-og backofficeavdeling i Maxbo Proff Oslo og Akershus med totalt 9 ansatte. Daglig kundepleie, prosjektsalg og innkjøp for regionale proff- og storkunder.



BSH Home Appliances Northern Europe

• Sweden
• Consumer Goods
• 1 - 100 Employee

• Logistics Specialist

  • Jul 2018 - Aug 2020

  Logistics Specialist - Customer Service Logistics team for Northern Europe. Warehouse/freight/process/project management: performance level monitoring, cost control, process evaluations and improvements, negotiations, audits

• Customer Service Specialist

  • Feb 2012 - Jun 2018

  Quality assurance within the Norwegian Customer Service organization, process evaluation, system maintenance and management. Claims and complaints handling of escalated cases, business strategy and advise.BSH is a top market share holder within household appliances and white goods with brands like Bosch, Siemens, Neff and Gaggenau.Selected Accomplishments:Responsible for contacting all affected consumers during a massive safety action. All consumers choose to replace their burned-out appliances with a new Bosch or Siemens appliance and the company managed to grow market shares throughout the most intensive crisisLed an efficiency program for all own employed field engineers creating higher capacity with using the same resources.Developed an Access tool replacing several massive spreadsheets keeping track on product exchanges, warranty repairs, invoices from external partners and creates possibilities for business analyzing. The tool also implemented a revisable method for keeping all processes within company guidelines.Composed and wrote all text for the customer service section on the new web site that launched in May 2017Revised and structured the “district to postal code” function in the local service management tool for Norway. More than 200 000 streets and addresses has been connected to corresponding service partners and in-house Field service engineers throughout Norway.Developed new installation service and the way to manage the internal invoicing. This is today used by the Danish organizationLed legal prosecutions through local settlement- and city Courts. Show less



Black Cat Kaffe og Tehus AS

• Norway
• Food and Beverage Services
• 1 - 100 Employee

• Service Manager Jura Norway

  • Aug 2008 - Dec 2011

  Responsible for service and support for Jura fully automatic coffee machines in the Norwegian market. Both doing hands-on repairs in local workshop and supporting service partners throughout Norway. Established and built a new modern workshop for repairing fully automatic coffee machines. Educated and supported several service partners to qualify as certified Jura engineers Responsible for service and support for Jura fully automatic coffee machines in the Norwegian market. Both doing hands-on repairs in local workshop and supporting service partners throughout Norway. Established and built a new modern workshop for repairing fully automatic coffee machines. Educated and supported several service partners to qualify as certified Jura engineers



Ecoconsult AS

• Oslo

• Service Manager & Spareparts Responsible

  • Jan 2005 - Jul 2008

  Managing a team of 4-5 in-house engineers and 2 external contract installers. Support towards dealers and service partners throughout Norway. Re-established and managed the service and support department more or less from scratch. Established and managed a new spare parts center, purchase and sales, price calculation, order punching, invoicing, warranty claims handling. Managing a team of 4-5 in-house engineers and 2 external contract installers. Support towards dealers and service partners throughout Norway. Re-established and managed the service and support department more or less from scratch. Established and managed a new spare parts center, purchase and sales, price calculation, order punching, invoicing, warranty claims handling.



Statoil Detaljhandel AS

• Oslo Area, Norway

• Account Manager

  • Dec 2003 - Dec 2004

  Account Manager, 1 year engagement Offered and sold company fuel card solutions on behalf of retailers in the Oslo area Statoil is one of the largest gas station brands in Scandinavia, with more than 500 stations in Norway it is unquestionable the biggest gas station chain in the country. In 2012 Statoil was bought by the Canadian company Couche-Tard and during 2016 all former Statoil stations was rebranded to the world-wide brand Circle K Selected Accomplishments:  Connected local business to the local gas stations  Contributed to a potential turnover growth for 17 local gas stations estimated to M6,5 NOK Show less