Experience

HANSA - A Premium Residence

• Bangladesh
• Hospitality
• 1 - 100 Employee

• Senior Guest Service Agent

  • Jan 2018 - Present

  1. Ensuring that front desk operations runs smoothly in a professional manner at all times. 2. Perform all front desk related responsibilities and duties when assigned or required. 3. Assume leadership in the absence of front desk duty manager. 4. Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings. 5. Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts. 6. Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float. Show less



Long Beach Suites Dhaka

• Bangladesh
• 1 - 100 Employee

• Senior Guest Relations Officer

  • May 2016 - Dec 2017

  1. Greet and register incoming guests. 2. Process guest folios and collect payment. 3. Administer and manage cash handling responsibilities. 4. Handle guest requests and concerns promptly and with courtesy. 5. Maintain efficient and effective flow of information with guests and all internal departments. 6. Handle additional duties as needed by guests or management. 1. Greet and register incoming guests. 2. Process guest folios and collect payment. 3. Administer and manage cash handling responsibilities. 4. Handle guest requests and concerns promptly and with courtesy. 5. Maintain efficient and effective flow of information with guests and all internal departments. 6. Handle additional duties as needed by guests or management.



Hotel Holiday Villa GRAM

• Front Office Executive

  • Sep 2014 - Apr 2016

  1. Greets, registers, and assigns rooms to guests 2. Responsible for proper key control and other security measures. 3. Transmits and receives telephone messages and sets up guests wake-up calls. 4. Confers and cooperates with other departments as needed to ensure coordination of activities. 5. Makes and confirms reservations. 6. Computer bill, collects payment, and makes change for guests. 7. Complain handling. 8. Checks out guests and inquires about their stay. 9. Transport management. 10. Attends meeting and training as requested. Show less



Hotel Rosewood Residence Ltd.

• Guest Relation Officer (GRO)

  • Feb 2014 - Aug 2014

  1. Greets, registers, and assigns rooms to guests 2. Responsible for proper key control and other security measures. 3. Transmits and receives telephone messages and sets up guests wake-up calls. 4. Confers and cooperates with other departments as needed to ensure coordination of activities. 5. Makes and confirms reservations. 6. Computer bill, collects payment, and makes change for guests. 7. Complain handling. 8. Checks out guests and inquires about their stay. 9. Transport management. 10. Attends meeting and training as requested. Show less