As an extremely busy executive who had multiple deliverables and accountabilities that outstripped my bandwidth, I was fortunate enough to have one of my peers recognize my dilemma and offered to have Victoria re-assigned to me to manage these items. Not only did she immediately take control of these items, but did so with efficiency and effectiveness. Specifically, she managed the creation and data input of a daily executive results scorecard supporting 3 lines of business with our largest client. In addition, she performed a similar role on three 3 weekly business reviews as well as project managed the myriad of deliverables with this same client. In addition, she oversaw the monthly payroll reconciliation of 600 call center Agents spread out over 3 brick and mortar locations as well as Work @ Home-including a deep dive, 60 day audit that enabled us to effectively bill for and collect over $4 million in revenue. On top of these responsibilities, Victoria managed a 50+ Agent technical support line of business as well as a fintech client, not to mention a myriad of "one off" assignments that I gave her in support of my clients who billed ~$60 million in annual revenue during our tenure. In short, I would highly recommend Victoria for any role that requires diligence, accountability, detail orientation. leveraging dotted line resources and tight deadlines as she was able to deliver brilliantly during our time working together. And, she's a pleasure to work with as she always has a "can do" attitude and doesn't let obstacles prevent her from getting the job done on time and accurately.

Victoria is one of a kind and as someone who has worked for me for over a decade, I can tell you that there are very few that have matched her intensity, her passion for ownership and success of her projects and the love she shared for her organization. Both systemically and strategically, she encompasses the unique ability to operate, manage, analyze and execute all facets of the collections and BPO arena. From project management, behavior management, employee guidance and motivation to back office ops, analytics and reporting, there is nothing Victoria cannot do and do great. I am blessed for having her work for me for so long and I know she will make a great impact to whomever is lucky enough to employ her in the future.

As an extremely busy executive who had multiple deliverables and accountabilities that outstripped my bandwidth, I was fortunate enough to have one of my peers recognize my dilemma and offered to have Victoria re-assigned to me to manage these items. Not only did she immediately take control of these items, but did so with efficiency and effectiveness. Specifically, she managed the creation and data input of a daily executive results scorecard supporting 3 lines of business with our largest client. In addition, she performed a similar role on three 3 weekly business reviews as well as project managed the myriad of deliverables with this same client. In addition, she oversaw the monthly payroll reconciliation of 600 call center Agents spread out over 3 brick and mortar locations as well as Work @ Home-including a deep dive, 60 day audit that enabled us to effectively bill for and collect over $4 million in revenue. On top of these responsibilities, Victoria managed a 50+ Agent technical support line of business as well as a fintech client, not to mention a myriad of "one off" assignments that I gave her in support of my clients who billed ~$60 million in annual revenue during our tenure. In short, I would highly recommend Victoria for any role that requires diligence, accountability, detail orientation. leveraging dotted line resources and tight deadlines as she was able to deliver brilliantly during our time working together. And, she's a pleasure to work with as she always has a "can do" attitude and doesn't let obstacles prevent her from getting the job done on time and accurately.

Victoria is one of a kind and as someone who has worked for me for over a decade, I can tell you that there are very few that have matched her intensity, her passion for ownership and success of her projects and the love she shared for her organization. Both systemically and strategically, she encompasses the unique ability to operate, manage, analyze and execute all facets of the collections and BPO arena. From project management, behavior management, employee guidance and motivation to back office ops, analytics and reporting, there is nothing Victoria cannot do and do great. I am blessed for having her work for me for so long and I know she will make a great impact to whomever is lucky enough to employ her in the future.

As an extremely busy executive who had multiple deliverables and accountabilities that outstripped my bandwidth, I was fortunate enough to have one of my peers recognize my dilemma and offered to have Victoria re-assigned to me to manage these items. Not only did she immediately take control of these items, but did so with efficiency and effectiveness. Specifically, she managed the creation and data input of a daily executive results scorecard supporting 3 lines of business with our largest client. In addition, she performed a similar role on three 3 weekly business reviews as well as project managed the myriad of deliverables with this same client. In addition, she oversaw the monthly payroll reconciliation of 600 call center Agents spread out over 3 brick and mortar locations as well as Work @ Home-including a deep dive, 60 day audit that enabled us to effectively bill for and collect over $4 million in revenue. On top of these responsibilities, Victoria managed a 50+ Agent technical support line of business as well as a fintech client, not to mention a myriad of "one off" assignments that I gave her in support of my clients who billed ~$60 million in annual revenue during our tenure. In short, I would highly recommend Victoria for any role that requires diligence, accountability, detail orientation. leveraging dotted line resources and tight deadlines as she was able to deliver brilliantly during our time working together. And, she's a pleasure to work with as she always has a "can do" attitude and doesn't let obstacles prevent her from getting the job done on time and accurately.

Victoria is one of a kind and as someone who has worked for me for over a decade, I can tell you that there are very few that have matched her intensity, her passion for ownership and success of her projects and the love she shared for her organization. Both systemically and strategically, she encompasses the unique ability to operate, manage, analyze and execute all facets of the collections and BPO arena. From project management, behavior management, employee guidance and motivation to back office ops, analytics and reporting, there is nothing Victoria cannot do and do great. I am blessed for having her work for me for so long and I know she will make a great impact to whomever is lucky enough to employ her in the future.