Experience

Famous Tate Appliance & Bedding Centers

• United States
• Retail
• 1 - 100 Employee

• Sales Manager

  • Jun 2020 - Present

  Lutz, Florida, United States Appliance and Bedding



Stadium Toyota

• United States
• Automotive
• 1 - 100 Employee

• Internet Sales Mgr.

  • 2011 - Present

  Tampa/St. Petersburg, Florida Area Managed a team of new car sales associates. Responsible for all of their training, compliance, and deal documentation. Primary contact for in store and ecommerce customers.



Toyota of Tampa Bay

• United States
• Automotive
• 1 - 100 Employee

• Inventory Manager, Assistant Service Manager, Sales Associate

  • 2006 - 2011

  Tampa/St. Petersburg, Florida Area Developed a delivery satisfaction program that improved customer delivery satisfaction quotient. We looked at what caused the highest rate of dissatisfaction and put together a plan of action to address the items with highest incidence. • Delivery satisfaction quotient went from 89% positive to greater than 98% positive. • Analyzed existing data and found that it was better to give more complex repair issues to the senior technician immediately, rather than allowing the junior technician… Show more Developed a delivery satisfaction program that improved customer delivery satisfaction quotient. We looked at what caused the highest rate of dissatisfaction and put together a plan of action to address the items with highest incidence. • Delivery satisfaction quotient went from 89% positive to greater than 98% positive. • Analyzed existing data and found that it was better to give more complex repair issues to the senior technician immediately, rather than allowing the junior technician to complete the repair. The junior technician usually took more time, more resources and left the dealership open to liability. • Significant cost savings year over years, based not only on labor hours, but spoilage. Show less



Owens & Minor

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Warehouse Manager

  • 2004 - 2006

  Houston, TX Managed all aspects of warehouse operation, including delivery and logistics. Responsible for maintaining accurate article level inventory to maximize sales, control costs, and meet and/or exceed profit goals according to corporate objectives. Responsible for administering Human Resource policies for all warehouse and driver employees. Develop initiatives to achieve performance, quality, and safety standards and ensure achievement of manufacturing goals. Work with sales for planning and… Show more Managed all aspects of warehouse operation, including delivery and logistics. Responsible for maintaining accurate article level inventory to maximize sales, control costs, and meet and/or exceed profit goals according to corporate objectives. Responsible for administering Human Resource policies for all warehouse and driver employees. Develop initiatives to achieve performance, quality, and safety standards and ensure achievement of manufacturing goals. Work with sales for planning and forecast of new business. • Improved annual inventory performance, eliminated interim inventory • Managed additional delivery schedule for customers after hurricane Katrina • Cut cost by identifying new vendors for dumpster rentals • Successfully managed work force reduction after contract with major customer ended Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Manager, Fulfillment Operations

  • 2003 - 2004

  Campbellsville, KY Managed night shift in-bound operations, including multiple partner inventories. Peak staffing of ~120 direct labor employees. Responsible for receiving of case quantities, pallet quantities, and processing/sorting merchandise with specific prep requirements. Responsible for monitoring and creating action plan to maintain un-received goods at acceptable levels. Accountable for overall in-bound quality. • Created FIFO system for case receive areas using designated lanes • Revised… Show more Managed night shift in-bound operations, including multiple partner inventories. Peak staffing of ~120 direct labor employees. Responsible for receiving of case quantities, pallet quantities, and processing/sorting merchandise with specific prep requirements. Responsible for monitoring and creating action plan to maintain un-received goods at acceptable levels. Accountable for overall in-bound quality. • Created FIFO system for case receive areas using designated lanes • Revised inter-shift communication system • Responsible for single shift facility record of 107K units received • Successfully created and implemented plan to receive 20 in-bound trailers per shift during peak season Show less



Nike

• India
• Online Audio and Video Media

• Area Manager, Distribution Operations

  • 2001 - 2003

  Memphis, TN Managed staff of 2 supervisors and ~100 full time direct labor employees. Primary areas of responsibility included Picking/Processing and Distribution Center Support department. Responsible for overall outbound shipping quality for total warehouse operation. • Devised/Instituted more stringent processes to alleviate quality issues associated with Sameday orders resulting in 70% improvement in escaping defects[annual savings of $55K] • Instituted an off-shift box-making SWAT team… Show more Managed staff of 2 supervisors and ~100 full time direct labor employees. Primary areas of responsibility included Picking/Processing and Distribution Center Support department. Responsible for overall outbound shipping quality for total warehouse operation. • Devised/Instituted more stringent processes to alleviate quality issues associated with Sameday orders resulting in 70% improvement in escaping defects[annual savings of $55K] • Instituted an off-shift box-making SWAT team resulting in a 10% labor cost reduction • Realized a 15% improvement in pick rate through Process Accountability/Control (PACPick) • Introduced basic SPC principles via use of control charts in processing module Show less



Motorola

• 1 - 100 Employee

• Manager, Quality Assurance

  • 2000 - 2001

  Tempe, AZ Managed staff of 4 supervisors and 80 direct labor associates. Responsible for auditing finished goods for quality before shipment to customers. Responsible for incoming inspection of manufacturing components. Maximize productive capabilities to achieve customer satisfaction while attaining operating cost and goals. Manage and implement change to ensure continuous improvement. • Instituted a new sampling process to better indicate product/process quality, resulting in 30% reduction in… Show more Managed staff of 4 supervisors and 80 direct labor associates. Responsible for auditing finished goods for quality before shipment to customers. Responsible for incoming inspection of manufacturing components. Maximize productive capabilities to achieve customer satisfaction while attaining operating cost and goals. Manage and implement change to ensure continuous improvement. • Instituted a new sampling process to better indicate product/process quality, resulting in 30% reduction in escaping defects. [~ $120K annual savings] • Sub-team leader, responsible for creating methods and procedures for incoming component inspection, resulted in 35% reduction in manufacturing process failures

• Manager, Systems Production Operations

  • 1999 - 2000

  Tempe, AZ Responsible for all production of computer systems for varied high reliability applications including Telecommunications, Medical and Military. Managed 5 production areas consisting of 6 supervisors and ~ 170 direct labor associates and technicians. • Decreased escaping defects from 24% to 4.2%. • Decreased defect rate on telecommunication products from 20% to 2% • Increased monthly output from 23.6K units to a high of 42K units • Improved cycle time by 28% (3 days) • Department… Show more Responsible for all production of computer systems for varied high reliability applications including Telecommunications, Medical and Military. Managed 5 production areas consisting of 6 supervisors and ~ 170 direct labor associates and technicians. • Decreased escaping defects from 24% to 4.2%. • Decreased defect rate on telecommunication products from 20% to 2% • Increased monthly output from 23.6K units to a high of 42K units • Improved cycle time by 28% (3 days) • Department was 14% under budget for Fiscal Year 2000

• Manager, Prototype Manufacturing

  • 1997 - 1999

  Boynton Beach, FL Responsible for all aspects of prototype manufacturing laboratory for production of cellular and paging products, including scheduling, production, billing and reporting. Staff included 1 supervisor, material handlers, technicians and machine operators. • Managed a $1M business unit in its only profitable year

• Sr. Associate Manager, Paging Product Operations

  • 1994 - 1997

  Boynton Beach, FL Managed Production Teams in working toward goals for cost, quality, delivery and housekeeping, while enforcing policies related to code of conduct. • Managed 50 direct labor factory associates and mentored 3 associate managers • Managed the most successful new product launch in division history • Reduced product launch cycle time by 20% to exceed plan by 40% • Led a cross-functional team to develop sector wide flexible manufacturing process • Team Member for OSHA VPP Star… Show more Managed Production Teams in working toward goals for cost, quality, delivery and housekeeping, while enforcing policies related to code of conduct. • Managed 50 direct labor factory associates and mentored 3 associate managers • Managed the most successful new product launch in division history • Reduced product launch cycle time by 20% to exceed plan by 40% • Led a cross-functional team to develop sector wide flexible manufacturing process • Team Member for OSHA VPP Star Compliance / Rating • Work teams consistently established/achieved facility records for output and quality • Member of Paging Products Cost Reduction Team