Experience

Symitar

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Network Field Engineer

  • Oct 2009 - Present



BakBone Software

• Software Development
• 1 - 100 Employee

• Sr. Quality Assurance Engineer

  • Aug 2004 - Oct 2008

  San Diego, California, United States Performed duties as a test engineer responsible for testing data protection software to ensure proper functionality with tape libraries, tape autoloaders, standalone tape drives, NAS filers, and virtual tape libraries.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Smoke Tester

  • Apr 2004 - Jul 2004

  San Diego, California, United States Performed functionality and localization testing on the HP Photosmart printers and related software



Hitachi Vantara

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Product Technologist

  • Feb 2003 - Feb 2004

  San Diego, California, United States Responsible for updating and mastering the cd-roms that contain the software that support HDS RAID disk arrays. Duties also included testing of completed cd-rom media to verify error free installation and the proper operation of software with the RAID array.



Hitachi Vantara

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Help Desk Supervisor

  • May 2001 - Dec 2001

  San Diego, California, United States Promoted to Help Desk Supervisor responsible for a staff of twelve help desk technical specialist who provided Windows 95, 98, 2000, XP, and NT support for the internal computer user population.

• Technical Support Specialist

  • Oct 1995 - May 2001

  San Diego, California, United States Performed duties as a technical support specialist in a call center helpdesk environment. Duties included providing over the phone and onsite support to Hitachi customers and field engineers with connectivity of Hitachi RAID devices to Unix and Windows NT platforms. Appointed as lead technical support specialist for HP-UX specific technical support issues. Responsibilities included designing and conducting in-house training sessions to our local and field colleagues for HP-UX to Hitachi… Show more Performed duties as a technical support specialist in a call center helpdesk environment. Duties included providing over the phone and onsite support to Hitachi customers and field engineers with connectivity of Hitachi RAID devices to Unix and Windows NT platforms. Appointed as lead technical support specialist for HP-UX specific technical support issues. Responsibilities included designing and conducting in-house training sessions to our local and field colleagues for HP-UX to Hitachi RAID connectivity and functionality.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer System Support Technician

  • Nov 1992 - Dec 1994

  Atlanta, Georgia, United States - Roseville, California Responsible for assisting Hewlett Packard customers with installation, backup and restoration, and upgrade of HP-UX software via help desk call placements



Shepard Convention Services

• Systems and LAN Administrator

  • Nov 1992 - Dec 1994

  Atlanta, Georgia, United States Assisted Information Systems Manager with the planning, design, installation, and implementation, including training of seventy-five end users on a Novell Netware 3.12 network. Assisted end users with computer issues ranging from inability to logon to printing and network inaccessibility.