Experience

Mercedes-Benz Leasing Deutschland

• Germany
• Financial Services
• 100 - 200 Employee

• Senior Process Manager – System and Process Configuration Expert | Operations & IT Leasing

  • May 2022 - Present

  • Product and System Configuration Expert – Conceptual development of the development and release processes of the configuration including coordination with developers, product owners, release management and test management. • User Management configuration extensions together with the implementation between the IAM tool (ALICE) and Alfa system for user access onboarding. • Plan, coordinate, execute, and continuously optimize configuration staging across multiple environments, including preparing transactional data for configuration updates. • Supported in the data protection and deletion concept to adhere to the GDPR regulations. • Supported in the overall setup of the User management concept within the Mercedes Benz Leasing Deutschland.



Mercedes-Benz Bank AG

• Germany
• Financial Services
• 200 - 300 Employee

• Senior Process Manager | Operations Automotive & System Implementation

  • Jan 2020 - Apr 2022

  • Requirements engineering and Software testing of a new Contract Management System (Alfa) that would be used for the startup of the new Mercedes Benz Leasing Deutschland GmbH o Target here was to get a solid understanding of the systems out of the box functionality and configuration capabilities to ensure it is meeting the business needs. (Workflow designs, End 2 End contract management life cycle, Customer data management, User role designs just to name a few.) • Coordinator for the document management implementation (for Outgoing documents) • User Management role design / configuration for all organizations that are required to use the Alfa system (Contract Management System) – Credit, Compliance, Collections, Accounting, Service Centers, Sales Person



Mercedes-Benz AG

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Project Leader | Business Partner

  • Dec 2015 - Dec 2019

  • Identity and Access Management – I took the lead to design and introduce a user management concept for the business partner application. • I took on the role to lead the work package for Legal & Regulatory Readiness for the Business Partner project. By working closely with key stakeholders from Legal and Data Protection, we were able to ensure compliancy by respecting all key requirements. (Internal Control Systems, Four Eye Principle, Data processing on behalf agreements, Business Partner deletion concept, Data display and data sharing concept – Need to know principle) • Supported and Contributed in Business Process Implementations for the Business Partner Project (BP Create, BP Update, BP Delete and BP Relationship Management) – ensuring effective End-2-End testing and documentation • SEPA (Single Euro Payment Area) – Successfully implemented the SEPA handling in Business Partner project for all Retail and Commercial customers.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operational Process Management Analyst & Project Manager

  • Nov 2012 - Aug 2015

  • I was the EMEA business project lead for Salesforce.com – Service Cloud within the Sales Operations environment to design, develop, test and deploy a workflow solution with key objectives to manage SLA’s, inquiries, requests, system fallouts, and operational workload through one global environment.• Took on role as ‘Plan of Action’ Officer – Implemented a structured and efficient process that helped all Business Process Engineers to consolidate project requests, qualify Return on Investment (ROI), coordinate priorities and drive for commitment. • Resource Planning Management – Linked to the ‘Plan of Action’ process flow, the key responsibilities was to ensure an accurate database overview of engineering headcount linked to all active and open projects, hence forecasting resource availability. • Sub-Project Lead to deploy a new communication platform for the Value Channel Partners using a predefined template for effective request and solution handling.

• Outsourcing Consultant & Project Manager

  • Nov 2009 - Oct 2012

  • Took on the role as ‘Global Business Services’ (GBS) interlock partner for the EMEA Channel Business – Key responsibilities included efficiency gains through operational process improvement projects in 3 defined work streams (Order Management, Financial Claims and Physical Claims), whilst achieving high operational performance and business continuity.• Successfully led a cross route to market alignment initiative called Statement of Work (SOW) with our Global Business Service Partner in Bangalore, with main focus on service execution output, KPI and operational performance consistency.• VoW (Voice of the Workforce) – I took the lead each year to support the team in analysing, defining and proposing new ideas and opportunities to further help and improve our working environment.

• Business Process Engineer

  • Nov 2005 - Oct 2009

  • Successfully led a cross-organization project to offshore operational activities that were managed in Bucharest and Barcelona to the back office teams in Bangalore.• Successfully took the lead in process improvements for inbound order flow automation with a hands off rate increase of 20%.• Business lead for Electronic Data Interchange (EDI) onboarding and e-invoicing for the Retail and Supplies channel partners.• Process Lead for Price and Stock protection calculations.

• Functional Team Lead (UKIRE)

  • Nov 2004 - Oct 2005

  • Took on the role as team leader with added responsibilities in business intelligence & the claiming environment.• Was part of the lead team who travelled to Bucharest (Romania) for 2 months to setup a front end Sales Operations team for the EMEA Region. • Developed a strong interlock with business stakeholders such as supply chain, logistics, marketing, credit & collections, country managers & strategy and planning.• Tasked with internal and external audit support (SOX) for both Orders and Claims management processes.

• Partner Account Administrator (UKIRE)

  • Oct 2001 - Oct 2004

  • Responsible for operational support for the UK & Ireland Channel partners, specializing in the order management work stream (super user).• Successfully supported and managed the largest account in the UK (Computacenter) which has in excess of US$ 1 billion in sales revenue alone with HP.• Was part of the lead team to offshore operational activities to Bangalore (India) and designed and deployed trainings, coaching and mentoring to all new colleagues.