Moritz Seidner

General Manager at SmH ServiceCenter.de GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
Gütersloh, North Rhine-Westphalia, Germany, DE
Languages
  • German Native or bilingual proficiency
  • English Full professional proficiency
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Experience

  • SmH ServiceCenter.de GmbH
    • Germany
    • Technology, Information and Internet
    • 1 - 100 Employee
    • General Manager
      • Nov 2013 - Present

  • Blizzard Entertainment
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • CS Team Manager
      • Oct 2011 - Nov 2013

      - Performance Management according to CS metrics- Career Development- Attendance management- Disciplinary Processes- Managing a team of 30 Agents and 2 Senior Representatives, comprised of In-Game and Account/Biling Support- Communicate with and provide feedback all levels of Management and Service

    • CS Senior
      • Nov 2008 - Oct 2011

      - Coaching and Mentoring a Team of up to 15 Agents- Provide insight into AHT, CSat and CPH results and identify ways to improve- Subject Matter Expert In-Game Issues- Handling Customer Concerns- Queue Management

    • CS Representative - In-Game
      • Sep 2006 - Nov 2008

      - Front Line Customer Support - In-Game Chat- Compromised Account Investigations- Mentoring of new hires

Education

  • Gymnasium Heepen
    -

Community

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