Experience

Good Food Store
• United States
• Retail
• 1 - 100 Employee
• Accounts Payable/Bookkeeper

  • Mar 2022 - Present


Coleman Research

• United States
• Information Services
• 200 - 300 Employee

• Data Analyst

  • Mar 2021 - Nov 2021

  Evaluate expert profile information against compliance policies and verify discrepancies by email correspondence. Assist Member Services and Client Management in troubleshooting expert login issues and updating expert profiles. Evaluate expert profile information against compliance policies and verify discrepancies by email correspondence. Assist Member Services and Client Management in troubleshooting expert login issues and updating expert profiles.



Sabbatical

• Business Consulting and Services
• 1 - 100 Employee

• On Leave

  • Sep 2019 - Mar 2021

  Took personal time to provide caregiving to my mother in the last years of her life. Took personal time to provide caregiving to my mother in the last years of her life.



Consumer Direct Care Network

• United States
• Home Health Care Services
• 700 & Above Employee

• Service Log Specialist

  • Jul 2017 - Sep 2019

  Taking my previous position as a data entry associate (I, II, and Senior), this specialized role focused on collecting detailed information on all data errors resulting in incorrect billing and payment and executing those corrections in the service log. Both weekly and annual spreadsheets were provided to the Claims Director, with a secondary spreadsheet for payroll inquiries and financial recoupments provided to the Payroll Manager. Data entry and corrections were performed in MS Dynamics SL and MS CRM was later employed to manage client information, branch office requests, and payroll inquiries. Cost analysis and correspondence with the billing team occurred when large-scale billing and financial corrections or recoupments were proposed. Position manual and SOP were regularly updated as improved procedures were established, as well as to provide branch office and inter-departmental training. Requests were received as email correspondence in Outlook and filed for reference, and calls from branch offices and internal departments were frequently initiated or taken to clarify issues or handle emergency situations. Average weekly workload was approximately 300 to 500 email requests, but could range as high as over 800. Turnaround time of 48 hours was regularly exceeded for over 90% of requests. Show less

• Data Entry Associate

  • Oct 2011 - Jul 2017

  Processed home health caregiver timesheets for provider billing and caregiver payment, with a quota of 500 minimum timesheets per week exceeded until position advanced to managing home office errors and corrections. Analyzed weekly reports for client coverage and usage, and data entry errors. Performed payroll inquiry corrections and additions as needed.



LC Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Production Specialist

  • Apr 2010 - Aug 2011

  Exercised keen observation and critical thinking to identify and collect criminal records for pre-employment background checks. Produced PDF case files and performed data entry within company database and MS Office. Verified information by calling courts. Served as backup reception for duties such as transferring calls, receiving and escorting visitors, faxing, and sorting. Exercised keen observation and critical thinking to identify and collect criminal records for pre-employment background checks. Produced PDF case files and performed data entry within company database and MS Office. Verified information by calling courts. Served as backup reception for duties such as transferring calls, receiving and escorting visitors, faxing, and sorting.



Safeway

• Brazil
• Computer and Network Security
• 200 - 300 Employee

• Barista

  • Nov 2009 - Apr 2010

  Supplied high-quality beverages and pastries for Starbucks customers with Safeway's World Class Service. Demonstrated excellence in hospitality by developing interpersonal communication skills. Effective at managing time and multiple tasks efficiently under pressure. Received and processed payments with POS system. Cleaned and maintained tools and workspace in compliance with safety regulations. Supplied high-quality beverages and pastries for Starbucks customers with Safeway's World Class Service. Demonstrated excellence in hospitality by developing interpersonal communication skills. Effective at managing time and multiple tasks efficiently under pressure. Received and processed payments with POS system. Cleaned and maintained tools and workspace in compliance with safety regulations.



Phorm

• United States
• Software Development

• Quality Assurance Analyst

  • Nov 2005 - Oct 2008

  Evaluated in-house and third-party online advertisements for performance and relevancy, and assisted in construction of consumer-tailored advertising channels. Recruited to write test cases for company user interface system. Offered supportive reception services including directing calls, receiving visitors, notifying staff of appointments, accepting packages and distributing mail, and securing the office. Evaluated in-house and third-party online advertisements for performance and relevancy, and assisted in construction of consumer-tailored advertising channels. Recruited to write test cases for company user interface system. Offered supportive reception services including directing calls, receiving visitors, notifying staff of appointments, accepting packages and distributing mail, and securing the office.



American Entrance Services

• Data Entry Clerk

  • Aug 2004 - Aug 2005

  Provided auxiliary support to Dispatcher by processing work orders into company database. Sorted invoices into systematic and numerical order, filed and reorganized completed forms and back orders, and separated receipts. Provided auxiliary support to Dispatcher by processing work orders into company database. Sorted invoices into systematic and numerical order, filed and reorganized completed forms and back orders, and separated receipts.