Experience

Hulsing Hotels Inc

• United States
• Hospitality
• 1 - 100 Employee

• Rooms Operations Manager

  • Apr 2017 - Present

  Directly oversee, lead and motivate the Front Desk, Housekeeping and Maintenance teams as they work hard to maintain labor cost, expenses and most importantly, guest satisfaction. Assist the General Manager in daily operations of the hotel, including; revenue management, accounting, human resources, forecasting, budgeting, etc. When needed I step in and help Sales, Banquets, Kitchen and Restaurant. Directly oversee, lead and motivate the Front Desk, Housekeeping and Maintenance teams as they work hard to maintain labor cost, expenses and most importantly, guest satisfaction. Assist the General Manager in daily operations of the hotel, including; revenue management, accounting, human resources, forecasting, budgeting, etc. When needed I step in and help Sales, Banquets, Kitchen and Restaurant.


ALWAYS PICTURE THIS
• United States
• Assistant

  • Oct 2011 - Aug 2017
• Front Office Manager

  • Jun 2015 - Apr 2016

  1) I ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures.2) I manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner.3) To oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests.4) I keep a track of the inventory supplies and make requisitions according to the requirements, to keep updated reports on the relevant data so that it can be presented during the meetings or whenever requested.5) To keep tabs on the availability of the staff members, especially during the peak season and make subsequent arrangements for hiring the new staff members and training them according to the requirements.6) Excellent organization and time management skills.7) Excellent leadership skills8) Keep in contact with the guests so as to know the expectations and requests so that my team and I are able to better meet the needs of the arriving guests.9) Have some skill in accounting so that I am better able to solve issues as soon as they arrive.10) I am very good at problem solving when a team member or guest has an issue that needs to be resolved. Show less

• Front Desk Associate

  • Dec 2014 - Jun 2015



Onaga Hardware Store, Onaga, KS

• Customer Service Supervisor

  • Sep 2011 - Feb 2015

  1) Making the customers happy by providing the supplies they need in a timely manner. 2) Certified in mixing paint for customers 3) Certified in making keys for customers 4) Managed the money drawer both on shifts that I was on the clock and shifts that other employees worked. 5) Was involved in the hiring process of new employees. 6) The primary trainer for new employees. 7) Kept track of the labor and schedule for all employees 8) Managed the inventory that we had on property plus ordered new products as they became needed. 9) Managed the UPS shipments that we offered to customers. 10) Kept a good relationship and connection with customers so that they would keep coming back. Show less