Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Customer Support Specialist

  • Jul 2021 - Present



Bottlerocket Wine & Spirit

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Salesperson

  • Nov 2019 - Jul 2021

  Sell wine and spirits to approximately 70 customers per dayEngage with high-touch customers providing tailored customer service experiencesReceive and process orders via phone, email, chat, website, and five unique apps on tight deadlines and multiple e-commerce platforms Provide daily updates and reports to managementProactively identify and resolve customer issues Sell wine and spirits to approximately 70 customers per dayEngage with high-touch customers providing tailored customer service experiencesReceive and process orders via phone, email, chat, website, and five unique apps on tight deadlines and multiple e-commerce platforms Provide daily updates and reports to managementProactively identify and resolve customer issues



American Corporate Partners (ACP)

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Operations Associate

  • Jan 2019 - Nov 2019

  Managed a caseload of 250 customers, including 40 high priority customer accounts, and maintained all customer filesProcessed customer intakes within 24 hours of the inbound requestLogged all customer interactions and communications in the tracking systemPulled weekly reports for multiple teams Managed a caseload of 250 customers, including 40 high priority customer accounts, and maintained all customer filesProcessed customer intakes within 24 hours of the inbound requestLogged all customer interactions and communications in the tracking systemPulled weekly reports for multiple teams



Chambers Street Wines

• United States
• Restaurants
• 1 - 100 Employee

• Stock Associate

  • May 2018 - Nov 2019

  Supported team of 20, including 10 sales associates, and provided direct customer supportDelivered order on foot throughout Tribeca neighborhoodMaintained organization of storefront, wine cellar, and offsite storageManaged inventory of shipping and office supplies Processed and packaged orders via various e-commerce platforms Supported team of 20, including 10 sales associates, and provided direct customer supportDelivered order on foot throughout Tribeca neighborhoodMaintained organization of storefront, wine cellar, and offsite storageManaged inventory of shipping and office supplies Processed and packaged orders via various e-commerce platforms



Shangri-La Human Services

• United States
• Individual and Family Services
• 100 - 200 Employee

• Quality Assurance Liaison

  • Nov 2017 - May 2018

  Created annual individual service plans for 50 customers with intellectual and developmental disabilities; coordinated plan approvals across a variety of stakeholders including customers, families, government agencies, and internal teamsResponded promptly to meeting coordination requests, managing multiple calendars across teamsConducted and reported on-site visits; managed five years of historical files and reporting for each customer Created annual individual service plans for 50 customers with intellectual and developmental disabilities; coordinated plan approvals across a variety of stakeholders including customers, families, government agencies, and internal teamsResponded promptly to meeting coordination requests, managing multiple calendars across teamsConducted and reported on-site visits; managed five years of historical files and reporting for each customer



Restaurant Associates

• Food & Beverages
• 700 & Above Employee

• Server

  • Oct 2014 - Nov 2017

  Provided top tier customer service and unique experiences at approximately four diverse catering events per weekStudied wine tech sheets and food pairings for each event and educated customers on theseAdapted quickly to stressful environments, resolving novel challenges as they arose Provided top tier customer service and unique experiences at approximately four diverse catering events per weekStudied wine tech sheets and food pairings for each event and educated customers on theseAdapted quickly to stressful environments, resolving novel challenges as they arose