Experience

Flatiron School

• United States
• Higher Education
• 500 - 600 Employee

• Instructor III, Software Engineering

  • Feb 2018 - Present

  + Help create a safe, collaborative, and inclusive environment through group projects, lectures, office hours, lab walkthroughs, workshops, and code challenges + Devise lesson plans and frequently lecture on Ruby, Rails, JavaScript, and React + Design, create, and improve upon existing coding exercises and assessments + Exemplify the developer’s mindset by guiding students through debugging their labs on-demand + Collaborate with teammates to track and address outstanding student issues + Provide feedback to team members by conducting weekly one-on-ones and sharing additional feedback on a daily basis Show less



Bluehost

• United States
• Internet Publishing
• 100 - 200 Employee

• Technical Support Representative

  • Jul 2015 - Apr 2017

  + Responsible for troubleshooting client inquiries via telephone from the technical support queue + Exceeded performance standards in productivity and quality set by the department in a highly metrics driven operation; number of calls, length of calls, quality scores, and helpful recommendations + Provided accurate technical solutions in an effort to resolve each issue upon the first call + Worked with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services Show less



Missionary Training Center

• United States
• Professional Training and Coaching
• 400 - 500 Employee

• Audiovisual Technician

  • Feb 2013 - May 2015

  - Helped troubleshoot computer and AV equipment; fixed audio and video signal routing, as well as, driver compatibility issues - Operated cameras both manually and remotely, as well as both digital and analog soundboards - Managed productions for worldwide broadcasts by overseeing set-up and operation of AV equipment by all crew; camera operators, audio mixers, director, teleprompter and graphics operators, etc. - Helped develop department policies on how we communicated with presenters to find out their needs, and following up - Trained new employees by demonstrating use of equipment and explaining policies Show less



Brigham Young University

• United States
• Higher Education
• 700 & Above Employee

• Student Custodial Worker

  • May 2012 - Dec 2012

  - Cleaned offices, vacuumed, emptied garbage cans, cleaned windows, dusted, mopped, and other assignments as needed - Trained new employees often by demonstrating proper use and cleaning of equipment, such as industrial floor scrubbers - Cleaned offices, vacuumed, emptied garbage cans, cleaned windows, dusted, mopped, and other assignments as needed - Trained new employees often by demonstrating proper use and cleaning of equipment, such as industrial floor scrubbers