Experience

WorkSpan
• United States
• Software Development
• 100 - 200 Employee
• Implementation Project Manager

  • Jan 2023 - Present


Sendoso

• United States
• Software Development
• 200 - 300 Employee

• Sr. Enterprise Onboarding | Customer Success | Account Based Marketing

  • Nov 2021 - Jan 2023

  - Created and led the implementation journey for strategic accounts to scale the customer onboarding journey - Guide Solution Architect strategy within customer success to identify creative solutions to customer pain points - Partnered with revenue leaders across the organization to demonstrate onboarding support and lead proofs of concept - Introduced Project Management Software native to Salesforce to decrease duplicate work for the team - Product Liaison between Customer Success… Show more - Created and led the implementation journey for strategic accounts to scale the customer onboarding journey - Guide Solution Architect strategy within customer success to identify creative solutions to customer pain points - Partnered with revenue leaders across the organization to demonstrate onboarding support and lead proofs of concept - Introduced Project Management Software native to Salesforce to decrease duplicate work for the team - Product Liaison between Customer Success and Supply Chain to improve logistics efficiency and reduce inventory discrepancies

• Onboarding Strategist | Customer Success

  • Sep 2020 - Nov 2021

  Remote - Project Managed a book of 25 middle market customers simultaneously to implement platform across their organization - Analyzed and presented data to C-Suite stakeholders that attributed ROI of platform with metrics including pipeline growth, marketing qualified leads, and conversion rates - Collaborated with team members to indentify customer adoption milestones that increased customer adoption and renewals



Lumere

• Hospitals and Health Care
• 1 - 100 Employee

• Dedicated Client Advisor | Customer Success | Supply Chain

  • Feb 2020 - May 2020

  Chicago, Illinois - Led client engagement for 5M book of revenue through strategic meetings to mitigate risk and identify product enhancements - Implement new support model to engage clients, target millions of dollars in operating savings, and integrate supply chain - Institute project management software to boost cross-functional team collaboration and throughput for primary account goals - Conduct end-user trainings for platform best practices in order to inspire time savings for daily administrative… Show more - Led client engagement for 5M book of revenue through strategic meetings to mitigate risk and identify product enhancements - Implement new support model to engage clients, target millions of dollars in operating savings, and integrate supply chain - Institute project management software to boost cross-functional team collaboration and throughput for primary account goals - Conduct end-user trainings for platform best practices in order to inspire time savings for daily administrative workflow processes Show less



Cision

• Public Relations and Communications Services
• 700 & Above Employee

• Professional Services | Consultant | Onboarding | Public Relations

  • Apr 2018 - Feb 2020

  Chicago, Illinois - Consult and lead new client PR strategies to implement software based on overall communication objectives and reporting goals - Develop internal employee engagement plan with upper leadership to increase cross functional team collaboration - Project manage a portfolio of 20-25 clients simultaneously and onboarded over 400 clients while maintaining 90% NPS score - Experience using SQL to achieve large-scale projects in-solution - Ability to communicate data analytics and metrics to… Show more - Consult and lead new client PR strategies to implement software based on overall communication objectives and reporting goals - Develop internal employee engagement plan with upper leadership to increase cross functional team collaboration - Project manage a portfolio of 20-25 clients simultaneously and onboarded over 400 clients while maintaining 90% NPS score - Experience using SQL to achieve large-scale projects in-solution - Ability to communicate data analytics and metrics to clients with non-technical backgrounds Show less



Davis Harrison Dion

• United States
• Advertising Services
• 1 - 100 Employee

• Assistant Account Manager | Account Management | Advertising | Branding

  • Jan 2018 - Apr 2018

  Chicago - Oversee and lead creative, interactive, and media teams to bring client’s communication strategy across multiple platforms - Utilize Content Management Software and Google Ad Campaigns to build clients’ web presence with new branding - Strengthen and cleanse clients’ e-marketing databases to increase open rates and funnel qualified leads - Assist media teams with content strategy and media buys for clients in hospitality, education, and logistics

• Account Coordinator

  • Jul 2017 - Jan 2018

  Chicago - Create competitive analyses for clients that resulted in media budget allocation to more substantial markets - Increase Facebook ad click-rates by 20% through market research and media strategy revision - Assist revamp of employee handbook to evaluate internal staffing needs and accomplish company goals/expectations - Develop templates to streamline time-consuming processes for client/internal onboarding initiatives



University of Dayton

• United States
• Higher Education
• 700 & Above Employee

• Student Administrative Assistant

  • Nov 2015 - May 2017

  • Answer inquiries from faculty, parents and current/potential students about housing process • Organize and present data for the U.S. Census Bureau

• Conference Manager | Event Planner | Logistics Coordinator |

  • May 2016 - Sep 2016

  Dayton, Ohio • Provided customer service, crisis response, and operations training for a 40-person staff • Lead logistics for 33 conferences that accommodated over 3,900 people • Coordinated with multiple stakeholders to negotiate conference budgets

• Yearbook Editor | Events | Political Columns | Features

  • Nov 2015 - May 2016

  University of Dayton • Created editorials featuring members of the student body • Collaborated with a team to produce a memorable Yearbook for graduating seniors

• Marketing Intern

  • May 2015 - Aug 2015

  Chicago, Il • Collected marketing research in order to track calls and webpage visits for clients in the hospitality, banking, and transportation industries • Assembled senior-level copywriters to create an intranet-accessible employee handbook • Revised client webpages and organized data for the interactive services team



Brookhaven Marketplace

• Bakery Associate

  • Jan 2013 - May 2013

  Mokena, IL • Organized and decorated the interior of Bakery while fulfilling associate duties and counting inventory • Managed the internal bakery logistics while managing customers in the store • Communicated with multilingual customers and employees