Customer Advisory Board

• Feb 2023 - Present

Director - Indirect Procurement

• Sep 2022 - Present

Procurement Manager, Operations Support

• Dec 2020 - Sep 2022

Lead team of Procurement Specialists supporting 2400 restaurants across 6 brands and responsible for purchasing $45M in furniture, fixtures, and equipment annually, with influence over $25M in restaurant services spendFoster relationships with key strategic partners, including franchisors, co-ops and vendorsDirect responsibility for administering the organization’s M&R P2P solution - ensuring adoption across the portfolio to provide transparency into $100M annual M&R spend, optimizing performance of system functionality to manage 20K vendors in a decentralized environment, and leading cross-functional process improvement to enable scalability Manage large scale organizational projects that require integration into field and support center operations and external vendor partners (such as brand acquisitions and P2P deployments)Lead team to consistently provide exceptional support services to field operations, resulting in a 98%+ satisfaction rating Show less

Manager, Retail Sauce Development - Quaker Steak & Lube Retail Sauce Division

• Feb 2020 - Dec 2020

Actively grew ecommerce sales (Amazon) and broker sales by a combined 43.5% vs. budget YTD.Oversaw procurement of raw goods and scheduling of production runs of independent bottling partner in order to maintain adequate inventory levels for demand and on-time, in-full shipments.Liaised with logistic partners to negotiate best freight costs, schedule all freight pick-ups and deliveries, and resolve any delivery issues.Prepared and administered issuance of all customer invoices, as well as payment of vendor invoices through SAP.Managed department P&L, consistently adhering to budget, with a realized increase in Net Income of 11% to budget YTD. Show less

Relationship Manager

• Dec 2018 - Feb 2020

Renegotiated more than 150 customer contracts to be more profitable by improving CPG margins, increasing gallon commitments, or removing deals where customers were not fueling to contract, which resulted in the generation of $780,000 in year over year fuel sales in Q1 through Q4 of 2019. Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.Worked with credit and sales support departments to facilitate communication and deliver personalized account solutions to customers, resolving billing errors and account conversion issues.Grew customer profitability by communicating with clients to understand needs, evaluate current product use, renegotiate contracts and cross-sell new products, resulting in growth of 40 customers from underperforming accounts and an increase of more than $1,000,000 in year over year fuel growth.Oversaw customer account management, including renegotiating contracts and agreements to maximize profit, monitoring company performance against service level agreements, and identifying customer growth/decline. Show less

Market Unit Operations Manager - Ohio

• May 2017 - 2018

Structured , deployed and monitored processes to boost long-term business success. Increased productivity by identifying opportunities within Market Unit to increase efficiencies, optimize costs, and grow sales. Improved delivery efficiencies for Market Unit through root cause analysis and action plan implementation, leading team to deliver an increase in key metric of percent served from 98.52% to 99.04%, on a goal of 99% in 4th quarter of 2017. Chaired monthly meetings with executive leadership to identify opportunities for improvement establish milestones and tailor plans to individual markets. Developed and led cross-functional process improvement projects, enforced plan adherence, measured results, and recommended changes for further improvement. Collaborated with finance team to provide key metrics and data for annual budgeting process. Show less

Business Manager

• Sep 2016 - May 2017

Complied with established internal controls and policies for two Distribution Centers, leading to 100% compliance on all internal control within department and a compliant overall DC Audit score.Collaborated with leadership partners to develop and administer research-based yearly budgets. Developed strategic plans for day-to-day operations, managing departmental budget to 77.8% of Operating Expenses in 2016.Provided leadership, insights, and analytical support to the Distribution Center leadership team and cross functional partners throughout the market unit in order to deliver on Key Business Indicators. Show less

Distribution Supervisor

• Mar 2012 - Sep 2016

Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.Monitored and maintained high level of on-time delivery reliability service and performance, sustaining an annual average of 80% or higher.Operated at an annual average of 100% or better to budget in Labor Leverage for Rapid Delivery mode.Involved in development and training of new tools and processes that aided in driving the business and improving efficiencies.Worked cross functionally with sales to manage volume, drive business, service customers, execute planograms and product displays, merchandise product according to standards, and address any delivery issues that arose in the market. Show less

Account Manager

• Apr 2008 - Mar 2012

Built and maintained customer relationships, driving an increase in sales within given territory and growing market share. Executed sales priorities in conjunction with Coca-Cola outlined promotions. Managed book of business across 50 accounts, overdriving sales goals and surpassing volume forecasts. Championed new product execution, with 100% of sales goals met to achieve desired market penetration. Built and maintained customer relationships, driving an increase in sales within given territory and growing market share. Executed sales priorities in conjunction with Coca-Cola outlined promotions. Managed book of business across 50 accounts, overdriving sales goals and surpassing volume forecasts. Championed new product execution, with 100% of sales goals met to achieve desired market penetration.

Manager

• Apr 2006 - Apr 2008

Organized all special and charity events, as well as grassroots marketing projects, including the rollout of Landshark Lager to our market Settled customer grievances which resulted in an increase in our customer base and repeat business Managed the schedules for eighty employees that minimized weekly overtime and reduced overall labor costs Oversaw the development of sales staff, including hiring and educating new employees in areas of customer service, service procedures, and sales strategies Show less

Project Manager

• Oct 2004 - Mar 2006

Managed over one hundred Texas Roadhouse accounts, providing equipment upgrades and coordinating service calls Managed the establishment of multiple new store openings, organizing requisition, shipment, installation, and set-up of kitchen equipment in compliance with local health and fire codes Developed an interactive service manual that simplified the maintenance of kitchen equipment for our biggest clients, including Texas Roadhouse and Cheddars restaurant chains Managed over one hundred Texas Roadhouse accounts, providing equipment upgrades and coordinating service calls Managed the establishment of multiple new store openings, organizing requisition, shipment, installation, and set-up of kitchen equipment in compliance with local health and fire codes Developed an interactive service manual that simplified the maintenance of kitchen equipment for our biggest clients, including Texas Roadhouse and Cheddars restaurant chains