Morgan Williams, CGSP

Front Desk Agent at The River Inn at Harbor Town
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Contact Information
us****@****om
(386) 825-5501
Location
Memphis, Tennessee, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Elementary proficiency
Skills

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Bio

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Credentials

  • Certified Guset Service Professional
    -
    Mar, 2015
    - Oct, 2024

Experience

  • The River Inn at Harbor Town
    • Front Desk Agent
      • Nov 2015 - Present

      -Answer phone calls -Exceed guest needs -Check guests in and out -Make reservations -Navigate a Property Management System -Provide Concierge services -Operate Open Table -Answer phone calls -Exceed guest needs -Check guests in and out -Make reservations -Navigate a Property Management System -Provide Concierge services -Operate Open Table

  • Oasis Exclusive Lounge
    • Assistant Manager
      • Oct 2015 - Nov 2015

      -Train new team members effciently -Responsible for iventory -Handle large sums of money-Plan new sales promotions -Present upcoming events-Discuss and pitch marketing for Oasis Memphis with CEO.

    • Server
      • Sep 2014 - Nov 2015

      -Handle large sums of money.-Count inventory.-Create an exclusive experience for our guest.-Undergo constant team work and communication-Practice Safety procedures

  • O'Charley's
    • Restaurants
    • 1 - 100 Employee
    • Certified Trainer
      • Jul 2014 - Aug 2014

      -Developed lesson plans and created hands on activities for new team members. -Trained 2+ new team members a week (Hostesses and Servers)-Exemplified leadership and integrity-Worked with 20+ team members consecutively-Informed new employees about the vitality of upselling and how to do it effectively--Was attentive to 20+ guest in a 200+ seat restaurant with trainees

    • Server
      • Mar 2014 - Jul 2014

      -Interacted and understood guest needs-Did not meet but Exceeded guest request-Served parties of up to 20 alone and 50+ with a partner-Proudly represented my passion to serve-Assisted hostesses by answering phones, taking to-go orders, seating, and bussing tables-Was attentive to 20+ guest in a 200+ seat restaurant

  • Subway
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Shift Leader/ Sandwhich Artist
      • Aug 2012 - Dec 2013

      -Was responsible for inventory. -Achieved personal sales goals. -Made daily plans and task list at the beginning of each shift. -Mediated and resolved co-worker conflicts -Stored food properly in appropriate containers -Prepped food according to daily sales to prevent spoilage and ensure fresh products -Was responsible for inventory. -Achieved personal sales goals. -Made daily plans and task list at the beginning of each shift. -Mediated and resolved co-worker conflicts -Stored food properly in appropriate containers -Prepped food according to daily sales to prevent spoilage and ensure fresh products

Education

  • The University of Memphis
    Masters Degree, Hospitality and Resort Management
    2014 - 2018

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