Experience

AB Neo

• Denmark
• Farming
• 1 - 100 Employee

• IT & Business Engagement Manager

  • Feb 2023 - Present

  Midtjylland, Danmark Bidrage til at sikre en professionel og serviceorienteret IT-drift herunder definere, koordinere og implementere ændringer med henblik på optimering i tæt samarbejde med kollegaer fra hovedkontoret i Storbritannien Ansvar for hardware herunder installation, konfiguration, support, registrering og planlægning af vedligehold Administration af softwarelicenser, domæneopsætning, brugeradgange samt applikationssupport for virksomhedens nøgle systemer; Navision, OHS, O365 og… Show more Bidrage til at sikre en professionel og serviceorienteret IT-drift herunder definere, koordinere og implementere ændringer med henblik på optimering i tæt samarbejde med kollegaer fra hovedkontoret i Storbritannien Ansvar for hardware herunder installation, konfiguration, support, registrering og planlægning af vedligehold Administration af softwarelicenser, domæneopsætning, brugeradgange samt applikationssupport for virksomhedens nøgle systemer; Navision, OHS, O365 og AgroSoft Understøtte, vejlede og levere on-site support til ledere og medarbejdere Sikre at datasikkerhed, GDPR og FCF overholdes og vedligeholdes i samarbejde med virksomhedens økonomichef og IT Governance Team. Show less



Kramp

• Netherlands
• Wholesale
• 700 & Above Employee

• Information Technology Analyst

  • Jan 2023 - Feb 2023

  Skjern, Midtjylland, Danmark Arbejdet som level 2 supporter for AX2009 Ledet og fordelt de opgaver der kom ind gennem vores Ticket system fuldt op på om opgaverne blev udført til den rette tid og færdig meldt til stakeholder

• Interim it-manager Nordic at kramp Group

  • Aug 2022 - Jan 2023

  Midtjylland, Danmark Overvågning af design, integration, implementering, drift, support og implementering af IT-infrastruktur, hardware, operativsystemer, netværk, databaser og applikationer• Udførelse af problem klassifikation og prioritering, fejlfinding, løsning og niveau 2, 3 problem genoprettelse • Koordinering med internt IT-personale, leverandører og interne/eksterne kunder for at løse problemer og administrere projekter

• Information Technology Analyst

  • Feb 2022 - Jan 2023

  Skjern, Midtjylland, Danmark Arbejdet som level 2 supporter for AX2009 Ledet og fordelt de opgaver der kom ind gennem vores Ticket system fuldt op på om opgaverne blev udført til den rette tid og færdig meldt til stakeholder



Herning Blue Fox

• Denmark
• Spectator Sports
• 1 - 100 Employee

• Frivillig

  • 2021 - Mar 2022

  Midtjylland, Danmark Alt forefaldende arbejde ved afvikling af Ishockey kamp



Rollalong Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• IT Manager

  • Dec 2020 - Jan 2022

  West Midlands, England, Storbritannien Overvågning af design, integration, implementering, drift, support og implementering af IT-infrastruktur, hardware, operativsystemer, netværk, databaser og applikationer Udførelse af problem klassifikation og prioritering, fejlfinding, løsning og niveau 2, 3 problem genoprettelse Koordinering med internt IT-personale, leverandører og interne/eksterne kunder for at løse problemer og administrere projekter

• IT-Manager

  • Mar 2015 - Dec 2020

  Ferndown, United Kingdom • The company have over 130 permanent staff onsite. I was reporting directly to the CFO, the company was running a Microsoft and AutoCAD setup. • Directed staff of 7 personnel and managed budget totalling £ 250.000 annually. • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals. • Controlled costs and optimized spending via restructuring of budgets for labour, capital assets, inventory purchasing and… Show more • The company have over 130 permanent staff onsite. I was reporting directly to the CFO, the company was running a Microsoft and AutoCAD setup. • Directed staff of 7 personnel and managed budget totalling £ 250.000 annually. • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals. • Controlled costs and optimized spending via restructuring of budgets for labour, capital assets, inventory purchasing and technology upgrades. • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage. • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.



Canonical

• United Kingdom
• Software Development
• 700 & Above Employee

• HELPDESK MANAGER

  • Jun 2014 - Feb 2015

  Pool UK • I was reporting directly to the board in South Africa I was hired to build a Danish helpdesk from scratch, with a Budget of £400.000. • Managed a Linux help desk consisting of 12 employees and conducted performance evaluations. • Defined and documented technical support best practices for Linux technologies. • Scheduled staff and delivered training materials and information. • Recruited, trained and supported help desk technicians and representatives. • Monitored problem… Show more • I was reporting directly to the board in South Africa I was hired to build a Danish helpdesk from scratch, with a Budget of £400.000. • Managed a Linux help desk consisting of 12 employees and conducted performance evaluations. • Defined and documented technical support best practices for Linux technologies. • Scheduled staff and delivered training materials and information. • Recruited, trained and supported help desk technicians and representatives. • Monitored problem management database and followed up with assigned personnel. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Show less



Steens Group

• RSE Regional Support Engineer

  • Apr 2010 - Jun 2014

  Silkeborg • The company have over 130 permanent staff onsite. I was reporting directly to the CEO with a Budget of DKK 175.000. The company was running a Microsoft and AutoCAD setup. • Worked closely with CEO to maintain optimum levels of communication to effectively and efficiently complete projects. • Provided technical leadership for company to effectively steer strategic plans and future projects. • Evaluated existing procedures and made proactive adjustments to meet changing… Show more • The company have over 130 permanent staff onsite. I was reporting directly to the CEO with a Budget of DKK 175.000. The company was running a Microsoft and AutoCAD setup. • Worked closely with CEO to maintain optimum levels of communication to effectively and efficiently complete projects. • Provided technical leadership for company to effectively steer strategic plans and future projects. • Evaluated existing procedures and made proactive adjustments to meet changing demands. • Tested models of alternate designs and processing methods to assess feasibility, operating condition effects, possible new applications and necessity of modification. • Provided technical direction on ERP projects and initiatives to other engineers, designers and technicians. • Resolved problems, improved operations and provided exceptional service. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• TEAM LEADER

  • Apr 2005 - Apr 2010

  County Dublin, Ireland • I was reporting directly to Center leader with a floating budget. • Recruited and hired talented individuals bringing depth and experience to organization. • Built relationships with team members to encourage willingness to address concerns and issues. • Mentored employees to help improve skills and enable team members to become peak performers on job. • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and… Show more • I was reporting directly to Center leader with a floating budget. • Recruited and hired talented individuals bringing depth and experience to organization. • Built relationships with team members to encourage willingness to address concerns and issues. • Mentored employees to help improve skills and enable team members to become peak performers on job. • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CUSTOMER SERVICE COORDINATOR

  • May 2004 - Apr 2005

  Glasgow, Storbritannien • I was reporting directly to the Center leader. • Evaluated customer information to explore issues, develop potential solutions. and maintain high-quality service. • Worked with corrective action teams to assess historical solutions and make. proactive procedural adjustments. • Coordinated logistics for customer orders. • Devised and deployed successful approaches to retain customers and boost. brand loyalty.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• SUPPORT MANAGER

  • Aug 2002 - May 2004

  Ljusda Sverige I was reporting directly to the Center leader, I was hired to build a Danish helpdesk from scratch, with a Budget of SEK1.000.000. • Assessed reports, monitored calls and analysed vendor relationships to identify process improvement opportunities. • Established and monitored customer service standards by employing recognized and comprehensive benchmarks. • Coached employees to develop strong customer support skills to minimize process issues and meet customer… Show more I was reporting directly to the Center leader, I was hired to build a Danish helpdesk from scratch, with a Budget of SEK1.000.000. • Assessed reports, monitored calls and analysed vendor relationships to identify process improvement opportunities. • Established and monitored customer service standards by employing recognized and comprehensive benchmarks. • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations. • Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 42% . • Audited customer support procedures and collaborated regionally to promote standardization across all offices. Show less



Forsvaret

• Denmark
• Armed Forces
• 700 & Above Employee

• SERGEANT-MAJOR

  • Apr 1988 - Jul 2002

  Fredericia • I was reporting to the The Defense Command, with a floating budget. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. • Carried out day-day-day duties accurately and efficiently. • Worked flexible hours; night, weekend, and holiday shifts. • Led projects and analysed data to identify opportunities for improvement.