Experience

Center for Excellence in Higher Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Admissions Assistant

  • Oct 2016 - Present

  Taking inbound and outbound calls for multiple colleges. assisting leads by providing information about programs, setting up appointments at multiple campuses, building rapport with leads, giving detailed directions to campuses, Emailing information, data entry, and following up on missed appointments. Taking inbound and outbound calls for multiple colleges. assisting leads by providing information about programs, setting up appointments at multiple campuses, building rapport with leads, giving detailed directions to campuses, Emailing information, data entry, and following up on missed appointments.



CLEAN SPACE

• United States
• Facilities Services

• Janitorial assistant

  • Jun 2008 - Present

  Contracted for floor jobs, assist in sanitation of scientific facilities, required to run heavy machinery, required to be self sufficient and find additional work when waiting on other employees Contracted for floor jobs, assist in sanitation of scientific facilities, required to run heavy machinery, required to be self sufficient and find additional work when waiting on other employees



SIMPLE SOLUTION FINANCE, LLC

• United States

• Collections Specialist

  • Feb 2016 - Sep 2016

  Manually dialing outbound calls and taking inbound calls, creating payment plans for multiple missed payments, diffusing frustrations, had to keep track of multiple accounts and follow up with customers when payment plans defaulted, data entry, inform customers about contract details, trained new employees, adjust to new call procedures. Manually dialing outbound calls and taking inbound calls, creating payment plans for multiple missed payments, diffusing frustrations, had to keep track of multiple accounts and follow up with customers when payment plans defaulted, data entry, inform customers about contract details, trained new employees, adjust to new call procedures.



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Credit Collections Specialist

  • Aug 2014 - Feb 2016

  Had to be ready for incoming outbound and inbound calls, diffused frustrations, creative problem solving, handling private information, well versed in call center collection laws, required to meet monthly quality goals, required to follow scripting while sounding natural, Had to be ready for incoming outbound and inbound calls, diffused frustrations, creative problem solving, handling private information, well versed in call center collection laws, required to meet monthly quality goals, required to follow scripting while sounding natural,



Sorensons communications

• Greater Salt Lake City Area

• communications assistant

  • Nov 2011 - Jul 2014

  Assist deaf and hard of hearing people make phone calls, trusted with private information, had to meet monthly quality and accuracy goals, required to be self sufficient. Assist deaf and hard of hearing people make phone calls, trusted with private information, had to meet monthly quality and accuracy goals, required to be self sufficient.