Virtual Patient Support Associate

• Oct 2021 - Present

Office Manager

• Mar 2009 - Jun 2021

Created and maintains our company's internal and external collection processes, accounting for 3,000+ customers.Created and manages our social media presence. Targets campaigns for marketing and media relations. Develops benchmark criteria to measure effectiveness of social media efforts and implements improvements as industry trends evolve. Analyzes qualitative and anecdotal data and provides recommendations to adjust strategies to optimize engagement.Oversees the work of all office employees to ensure they work productively and meet deadlines and company standards.Answers telephone calls and emails from customers and clients, then directs them to relevant staff.Monitors office supplies and orders new stationery, furniture, appliances and electronics as required.Trains new office employees and organizes their employment paperwork.Organizes maintenance companies to keep the office clean and safe and ensure its appliances are in good working order.Reports office progress to senior management and works with them to improve office operations and procedures.Implements strong written and verbal communication skills to produce reports, assign tasks, accept instructions and handle vendor contracts, among other tasks.Utilizes hands on experience with office machines (e.g. copiers, fax machines, printers).Executes excellent time management skills and ability to prioritize work.Organized and able to multitask to complete a wide variety of tasks.Flexibile in adjusting to new tasks if and when the company or office needs change.Engages strong interpersonal skills to interact positively with all employees.Leader in managing challenges and overseeing employees.Applies attention to detail to ensure tasks are completed thoroughly and correctly.Has a working knowledge of mail processes, including how to use postage machines.